ICT Senior Analyst - ICT Project Management

UNOPS

Brasília

Remote

BRL 120,000 - 180,000

Full time

5 days ago

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Job summary

UNOPS Brazil is seeking a Senior ICT Analyst focused on User Experience to modernize the Integrated Disaster Information System (S2ID 4.0) and build offline-capable mobile apps. You will bridge SEDEC’s requirements with a contracted development team, crafting user stories, acceptance criteria and backlog priorities to ensure usable, accessible solutions.

You will lead discovery, document flows, and guide governance to prevent rework while improving disaster management workflows nationwide.

Qualifications

Experience in IT tools development, user research and discovery, journey mapping, interaction design, wireframing and prototyping.
Ability to facilitate UX workshops and validate designs with users and stakeholders.
Experience documenting UX decisions, patterns, and guidelines for reuse.

Responsibilities

Plan and conduct UX workshops and discovery sessions with key users.
Map journeys, needs, friction points and interaction flows.
Translate requirements into interaction proposals and business rules.
Develop wireframes, prototypes and navigable flows; validate with users.
Define and document interaction patterns and guidelines; ensure accessibility and clarity.
Review deliverables for alignment with approved flows and prototypes; support QA/UAT.

Skills

User Experience

Information and Communication Tech

Information Technology Applications

Education

Master’s or Doctoral degree

Bachelor’s degree + 4 years relevant experience

PRINCE2 certification

Job description

ICT Senior Analyst - ICT Project Management

Job Category

Duty Station(s)

Seniority Level

ICS 09

Contract Type

ICA - LICA - Specialist - Retainer

LICA 9

Posting Start Date

22-Oct-2026

Posting End Date

05-Nov-2026

Duration

About the Region

In Latin America and the Caribbean, UNOPS operates across 23 countries, delivering high-impact solutions that drive sustainable development. UNOPS focuses on building and improving resilient infrastructure—including roads, bridges, public facilities, sanitation systems, and housing—to enhance quality of life and foster inclusive growth. UNOPS also supports public health by procuring essential medicines and medical equipment, ensuring broader access to healthcare services. By strengthening institutional capacities, UNOPS promotes transparent, efficient, and equitable public management. As a trusted partner to governments and development stakeholders, UNOPS aligns its interventions with national priorities, helping countries advance the Sustainable Development Goals through practical, results-driven support.

About the Country/Multi-Country Office

Based in Brazil, the UNOPS Southern Cone Multi-Country Office (SCMCO) also oversees operations in Argentina, Paraguay, and Uruguay, supporting national priorities and development goals across the subregion. In Argentina, UNOPS strengthens public institutions by providing technical assistance in planning, procurement, and oversight of infrastructure projects—particularly in public buildings—and building capacity in public procurement, with a focus on technological innovation. In Brazil, where UNOPS has operated since 2012, the office collaborates with UN agencies, financial institutions, and government bodies at all levels to deliver services in health, education, urbanization, social rehabilitation, PPPs, and institutional strengthening. UNOPS has played a key role in responding to the COVID-19 pandemic and currently manages 17 active projects across the country. Its work emphasizes transparency, operational efficiency, and results-driven management while aligning with the strategic and operational needs of its partners. Across the Southern Cone, UNOPS promotes sustainable development by enhancing national capabilities and supporting the delivery of high-impact, inclusive infrastructure.

Job Specific Context

The Senior ICT Analyst plays a pivotal role in strengthening the technological and operational capabilities of the National Secretariat for Civil Protection and Defense (SEDEC), with a primary focus on modernizing the Integrated Disaster Information System (S2ID 4.0) and developing complementary solutions, such as mobile applications (offline-first).

*Remote work, to be performed using personal computing equipment. For individuals residing in Brasília, DF.

We are seeking an experienced User Experience (UX) professional to support the evolution of S2ID 4.0 (Integrated Disaster Information System) in collaboration with the National Secretariat for Civil Protection and Defense (SEDEC/MIDR), within the framework of technical cooperation with UNOPS.

Role Purpose

Acting as a strategic bridge between SEDEC’s requesting units and the contracted software development team, the incumbent will be responsible for refining and structuring the agency's technological requirements. This involves mapping complex processes, conducting in-depth requirements gathering and analysis, drafting user stories (UX/UI), defining business rules, and establishing rigorous acceptance criteria for the validation of deliverables.

Focusing on the prioritization of critical operational modules (such as Recognition, Response, Prevention, and Contingency Plans), the professional will manage the product backlog, ensuring the scope is clear, functional, and traceable, thereby mitigating risks of rework or architectural flaws. Through continuous monitoring and technical governance, the role ensures that software development fully meets the needs of Brazil's civil protection and defense system, optimizing disaster management workflows at the national level.

We are seeking a consultant capable of listening to users, understanding complex processes, and producing simple, verifiable interaction solutions.

The expected outcome is to bridge the gap between the institutional process, the specified requirements, and the actual experience delivered to the user.

Functions / Key Results Expected

The Senior Information Technology Analyst specializing in User Experience is responsible for:

Planning and conducting UX workshops and discovery sessions with key users;
Mapping journeys, needs, friction points, and interaction flows;
Translating requirements and business rules into understandable and consistent interaction proposals;
Developing wireframes, low- and high-fidelity prototypes, and navigable flows when necessary;
Validating prototypes and journeys with users and project stakeholders;
Supporting functional refinement in collaboration with the Requirements Analyst, without assuming the latter's responsibility for requirements specification;
Defining and documenting interaction patterns and interface guidelines where applicable;
Considering accessibility, clarity, responsiveness, and field usage scenarios;
Reviewing software development team deliverables for adherence to approved flows and prototypes;
Supporting QA and user acceptance testing (UAT) regarding user experience aspects.

Expected artifacts include:

Journey maps;
Interaction flows;
Wireframes;
Low- and high-fidelity prototypes;
Records of workshops and user validations;
Usability and accessibility recommendations;
Interaction/UI patterns and guidelines when necessary;
Inputs for requirements, acceptance criteria, and acceptance testing.

Skills

User Experience, Information and Communication Technology, Information Technology Applications

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required:

Required

Master’s or Doctoral degree—preferably in Information Technology, Engineering, Business Administration, Project Management, Education, or a related field with 2 years of relevant experience; OR
Bachelor’s degree in any of the aforementioned fields with 4 years of relevant experience.
Specialization or extension course relevant to the position.
Project Management certification, preferably PRINCE2 Foundation/Practitioner.

Experience Requirements

Required

Experience is required in developing IT tools, user research and discovery, journey and flow mapping, interaction design, wireframing and prototyping, facilitating workshops and user validation sessions, communicating with business units, gathering requirements, collaborating with development teams, and clearly documenting UX decisions.
Experience with government systems, digital public services, accessibility, mobile applications, and usage scenarios involving field operations or limited connectivity.
Experience reviewing project management methodologies.
Experience coordinating the implementation of technological and procedural improvements.

Additional Information

UNOPS does not accept unsolicited resumes.
UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here .
For more details about the contract types, please click here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.