IAM Operations Engineer

Dell Technologies; Rio Grande do Sul; On-site; BRL 133,920 - 200,880; Full time

Job summary

Dell Technologies is looking for an IAM Operations Engineer to join their Cybersecurity team in Eldorado do Sul, Brazil. You will ensure secure identity services across the enterprise by optimizing IAM tools and processes. Ideal candidates should have solid experience in IAM operations and hands-on experience with IAM platforms like Active Directory and MFA. Strong technical troubleshooting and communication skills in English are required. The position is not remote.

Qualifications

• Solid experience in IAM operations, IT operations, cybersecurity, or a related technical field.
• Hands-on experience with IAM platforms including Directory services and MFA.
• Knowledge of IAM concepts like RBAC, access governance, and SSO.

Responsibilities

• Oversee Incident, Change, Problem, and Knowledge Management processes.
• Create and update detailed documentation to support daily operations.
• Maintain and optimize IAM tools and workflows.

Skills

IAM operations experience

Technical troubleshooting

Strong communication skills in English

Tools

Active Directory

SailPoint

Okta

Job description

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career.

Join us as an IAM Operations Engineer on our Cybersecurity team in Eldorado do Sul/RS, Brazil to do the best work of your career and make a profound social impact.

What You’ll Achieve

As an IAM Operations Engineer, you will be responsible for the operational support, optimization, planning, design, testing, and management of Identity & Access Management (IAM) tools and technologies. You will play a critical part in ensuring secure, reliable identity services across the enterprise by executing daily operational activities, contributing to design discussions, leading troubleshooting efforts, and supporting incident response workflows.

Working as part of a global team, you will help to ensure consistent operational execution, maintain strong technical documentation, improve IAM processes, and collaborate with cyber engineering, IT, and business application teams to enhance the organization’s identity security posture.

You Will

• Oversee Incident, Change, Problem, and Knowledge Management processes and troubleshoot IAM tool and process issues such as sync and attribute errors, provisioning failures, authentication issues, and access workflow errors
• Create and update detailed documentation (such as runbooks, SOPs, process flows, and knowledge articles) to support daily operations, cybersecurity programs, compliance needs, and audit readiness
• Maintain and optimize tools, workflows, processes, reporting, and automation opportunities
• Participate in tool and process reviews to identify improvements and evaluate emerging IAM technologies
• Support upgrades, patches, migrations, and new integrations by creating and running test plans to ensure IAM capabilities function correctly and meet security requirements

Essential Requirements

• Solid experience in IAM operations, IT operations, cybersecurity, or a related technical field
• Hands‑on experience with IAM platforms, such as:
  • Directory services (Active Directory, Entra ID)
  • Authentication & MFA platforms
  • Identity governance or access management tools
• Working knowledge of IAM concepts (JML processes, RBAC, least privilege, access governance, SSO)
• Strong technical troubleshooting and problem‑solving skills
• Strong communication skills, including English – written and spoken

Desirable Requirements

• Experience supporting or configuring IAM tools such as SailPoint, Okta, CyberArk, Ping, or similar platforms
• Familiarity with ITIL processes (Incident, Change, Problem Management)
• Experience with security operations workflows or SOC collaboration

Remote Work

A vaga aceita trabalho remoto? Não