IA Operations Executive

Darwin AI; Florianópolis; Hybrid; BRL 60,000 - 100,000; Full time

Benefits offered by this job

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Job summary

A technology-driven AI company in Florianópolis, Santa Catarina, is seeking an IA Operations Executive. This role requires exceptional customer service skills combined with a deep interest in technology and artificial intelligence. Responsibilities include onboarding new accounts and providing technical support. Ideal candidates should have experience in customer support, strong analytical skills, and excellent communication abilities. Enjoy flexible working arrangements and various benefits including language classes and paid time off.

Qualifications

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it for customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Familiarity with process automation, preferably Zapier.
• Excellent teamwork in dynamic environments.
• Strong passion for technology, AI and innovation.

Responsibilities

• Carry out onboarding of new accounts.
• Follow up with productive clients to explore new use cases.
• Provide technical support to clients on AI.

Skills

Customer Experience

Data analysis

JSON management

Process automation

Teamwork

Communication skills

Tools

Zapier

Job description

IA Operations Executive

We are looking for someone to join our Operations team who understands the importance of providing exceptional service and is interested in technology and AI. This role combines customer service skills with techniques to build artificial intelligence assistants for our clients.

Responsibilities

• Carry out the onboarding of new accounts received by the team
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool
• Provide technical support to clients on the AI built

Qualifications

• Proven experience in Customer Experience roles or technical support
• Ability to analyze data and use it in making customer-oriented decisions
• Practical experience in creating and managing JSONs
• Knowledge of process automation, preferably with experience using Zapier
• Ability to work in a team and adapt to dynamic and changing environments
• Strong passion for technology, innovation, and artificial intelligence
• Excellent verbal and written communication skills

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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