HUB LATAM - Operations Manager (Service)

Hitachi Automotive Systems Americas, Inc.; Guarulhos; Presencial; BRL 18.000 - 25.000; Tempo integral

Resumo da oferta

A leading company in the energy sector seeks an Operations Manager for the HUB LATAM region. The role focuses on optimizing service operations and enhancing customer satisfaction through strategic initiatives. Candidates should possess strong leadership experience in service management and fluency in English, with a strong commitment to operational excellence.

Qualificações

• Extensive experience in service operations management.
• Proven leadership skills with experience managing cross-functional teams.
• Advanced English skills.

Responsabilidades

• Implement regional operational strategy that aligns with global goals.
• Develop and monitor key performance indicators (KPIs).
• Lead continuous improvement initiatives focusing on efficiency.

Conhecimentos

Leadership

Customer Focus

Problem-Solving

Interpersonal Skills

Formação académica

Bachelor's degree in engineering

Master's preferred

Descrição da oferta de emprego

HUB LATAM - Operations Manager (Service) page is loaded

HUB LATAM - Operations Manager (Service)

Apply locations Guarulhos, São Paulo, Brazil time type Full time posted on Posted 2 Days Ago job requisition id R0095757

Location:

Guarulhos, São Paulo, Brazil

Job ID:

R0095757

Date Posted:

2025-06-03

Company Name:

HITACHI ENERGY BRASIL LTDA.

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity:

The role of HUB Operations Manager will be responsible for the Operations within the HBU Region, ensure operations are executed and optimized to deliver exceptional service quality that exceeds customer expectations. The professional will be responsible for implementing the global operations BU Service strategy, driving process and tools standardization development, and continuous improvement initiatives in alignment with other regions to continually enhance effectiveness of operational execution with the highest standards of safety, integrity, quality and service delivery for the entire region.

How You´ll Make an Impact:

Strategic Responsibilities:

• Implement the regional operational strategy that aligns with global service goals and addresses local market requirements.
• Identify and prioritize continuous improvement projects within the regional service operations that drive performance metrics and enhance customer satisfaction.
• Establish and maintain governance processes to ensure operational efficiency and accountability across the region.
• Stay updated on industry trends and emerging technologies, providing actionable insights that support operational advancements.

Operational Responsibilities:

• Develop and monitor key performance indicators (KPIs) for regional service operations to track progress against organizational goals.
• Implement standardized operational processes within the hub to ensure efficient service delivery and robust operational excellence.
• Lead continuous improvement initiatives within the regional operations, focusing on effectiveness, efficiency, and cost reduction.
• Manage regional service tools and applications, ensuring they are integrated and optimized for both internal operations and customer engagement.
• Oversee the resource allocation for operational initiatives, ensuring teams are adequately equipped to meet performance expectations.
• Ensure compliance with safety regulations, corporate guidelines, and local laws.

Financial Responsibilities:

• Assist in managing the regional operations budget, ensuring transparency in expenditures and alignment with broader strategic objectives.

Collaboration:

• Cultivate strong relationships with internal stakeholders and external partners to enhance collaboration and service delivery across the region.
• Work closely with other regional managers and functional teams to align strategies, share best practices, and implement operational efficiencies.
• Liaise with Global Operations Managers to ensure seamless alignment and integration of regional operations with global strategies.

People Management:

• Build and maintain a high-performing regional operations team, ensuring adequate staffing and skill development.
• Guide and develop direct and indirect reports, fostering a culture of continuous learning and professional growth within the team.

Your Background:

• Bachelor’s degree (Master’s preferred) in engineering or equivalent qualification.
• Extensive experience in service operations management, with a proven track record in leading teams and driving operational improvements.
• Proven leadership skills with experience managing cross-functional teams.
• Strong customer focus and exceptional interpersonal skills, with the ability to build lasting relationships with stakeholders at all levels.
• Strategic thinker with exceptional problem-solving skills.
• Willingness to travel within the region as required.
• Energy sector experience.
• Ability to work in a fast-paced, dynamic environment
• Advanced English skills.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Similar Jobs (1)

Sales & Operations Planning (S&OP) Specialist - HUB South America

locations Guarulhos, São Paulo, Brazil time type Full time posted on Posted 30+ Days Ago