Hotel Front Desk Agent/Full Time

hotelbethlehem; Belém; Presencial; BRL 165 033 - 237 235; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision Insurance (

Bonus incentive programs

401k with matching funds

Hotel provided life insurance

Hotel discounts through HistoricHotels

Resumo da oferta

Historic Hotel Bethlehem is seeking a full-time front desk associate to act as the ambassador of guest services, ensuring a welcoming, efficient check-in and check-out experience while maintaining a positive rapport with guests.

You will handle arrival and departure, provide information on hotel policies and local area, upsell rooms, coordinate with sales, balance accounts, process payments, and support security procedures. Weekend and holiday availability required.

Qualificações

• Must communicate effectively in English.
• Must have hospitality skills and attention to detail.
• Flexible schedule including weekends and holidays.

Responsabilidades

• Provide a first-rate guest experience.
• Provide information to guests about hotel policies, services and amenities.
• Respond to requests from guests for assistance and local area information.
• Sell and up-sell rooms to walk-in customers.
• Coordinate with sales to learn key accounts and groups.
• Enter or modify reservation information in the system.
• Post charges to guest accounts and process payments.
• Balance cash, credit cards and direct bills; maintain daily logs.
• Monitor and respond to guest complaints professionally.
• Operate hotel switchboard or PBX with a warm, helpful attitude.
• Support security procedures and report hazards to management.
• Work weekends and holidays as required.

Conhecimentos

Strong customer service orientation

Strong listening skills

Professional and courteous

Excellent phone skills

Experience with hotel software

Formação académica

High school diploma or equivalent

Ferramentas

Hotel software

Descrição da oferta de emprego

Accolades with an Award-Winning Hotel

• Five-Time #1 Best Historic Hotel in America- (USA Today (2021 - 2025))
• #1 Best Historic Hotel and Best Social Media- (Historic Hotels of America)
• 2025 Preferred Hotels & Resorts in Pennsylvania- (S. News and World Report)
• Voted Best Hotel in the Lehigh Valley- (TripAdvisor)
• Awarded as Top Workplace- (Morning Call)

Why Work for Us

Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Competitive Benefits Including

FULL TIME POSITIONS

• Medical, Dental and Vision Insurance with hotel paying a large portion
• Generous paid time off- Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salary
• Bonus incentive programs
• 401k with matching funds
• Hotel provided life insurance
• Hotel discounts through Historic Hotels of America

POSITION SUMMARY

Full Time positions available. Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES

• Strong customer service orientation
• Strong listening skills and patience
• Ability to deal well with people in a professional and courteous manner
• Excellent phone skills
• Experience with hotel software preferred

REQUIREMENTS

• Provide a first-rate guest experience
• Provide information to guests about hotel policies, services and amenities
• Respond to requests from guests for assistance and information about the local area
• Selling and up-selling rooms to 'walk-in' customers
• Communicate with the sales department to ensure knowledge of key accounts and groups
• Entering/changing reservation information on the computer system
• Posting charges to guest accounts
• Processing payments from guests
• Closing, balancing and making necessary corrections to guest accounts
• Counting and balancing cash, credit cards and direct bill accounts
• Listening for or anticipating and responding to guest complaints
• Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say 'yes' to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
• Maintaining daily logs
• You are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
• Ability to work weekends and holidays

QUALIFICATIONS

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.

PHYSICAL REQUIREMENTS

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.