Help Desk Technical Support

Platform Science; Londrina; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Platform Science is looking for a Help Desk professional in Londrina, Brazil. The ideal candidate will support users by troubleshooting hardware and software issues while delivering exceptional customer service. Responsibilities include managing tickets, process improvements, and maintaining high service standards. Candidates should have IT certifications, strong communication skills, and 1-2 years of help desk experience.

Qualificações

• 1-2 years of help desk experience.
• Fluent in English (spoken and written).
• Ability to set up and troubleshoot equipment.

Responsabilidades

• Providing desktop support and deploying hardware and software to end users.
• Resolving issues independently or with IS team support.
• Delivering high-quality customer service and professionalism.

Conhecimentos

Troubleshooting

Customer Service

Communication

Organizational skills

Formação académica

IT certifications like ITIL, CompTIA A+

Ferramentas

Windows

macOS

Linux

Google Workspace

Descrição da oferta de emprego

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IS HELP DESK

At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform partnering with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver innovative solutions to supply chain professionals worldwide.

Our diverse team believes in the power of great ideas. We value different perspectives, foster a culture of growth through innovation, and emphasize thoughtful actions, empathy, transparency, and resilience. We are committed to working as one team.

About the Role

You will be the primary problem solver for users, addressing hardware, software, network, and peripheral issues with advanced technology. You will analyze systems, troubleshoot problems, and train users to understand IS reports and capabilities, maintaining our departmental reputation. This role emphasizes service desk excellence, ticket management, process improvement, inventory management, and project participation.

Responsibilities include:

1. Providing desktop support and deploying hardware and software to end users
2. Delivering high-quality customer service and professionalism
3. Resolving issues independently or with IS team support promptly and effectively
4. Communicating with IS staff, management, and other departments to support end users and infrastructure
5. Utilizing excellent troubleshooting skills for hardware including Dell, Apple, mobile phones, and tablets

Experience

• 1-2 years of help desk experience, preferably in an on-site corporate environment
• Strong communication and organizational skills, both verbal and written
• Ability to set up, operate, and troubleshoot various equipment and systems
• Experience with Windows, macOS, Linux, mobile devices, printers, conference room tech, and basic network troubleshooting
• Experience with Google Workspace is a plus
• IT certifications like ITIL, CompTIA A+ are preferred
• Fluent in English (spoken and written)
• In-office work required in Londrina, Brazil

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This document describes a potential position; it is not an employment offer. Duties and scope may change at the company's discretion.

Platform Science is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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