Head of Customer Success

Noovid; Brasil; À distance; BRL 458 000 - 662 000; Plein temps

Avantages offerts par ce poste

Remote for real

Meaningful equity

Whole problems, not tickets

A seat at the table

Growth mindset fund

Real time off

Résumé du poste

Noovid is seeking a senior Customer Success leader to own post-sale relationships globally. You will shape onboarding, health metrics, and expansion signals while advising on briefs and delivery to accelerate customer value.

Bring 6+ years in leadership roles, a proven success motion, and the ability to discuss briefs and paid-social with marketing leaders. This remote role rewards equity and cross-border impact.

Qualifications

• 6+ years in customer success or consultative account leadership, with senior or lead-level ownership.
• Built or matured a success motion beyond simple account management.
• Able to discuss briefs, creator fit, and paid-social with marketing leaders.
• Mix of commercial judgment with operational discipline and strong interpersonal skills.
• Fluent in English; used as working language.

Responsabilités

• Own customers after the sale from kickoff through the first campaign and into a repeat programme.
• Define onboarding, success milestones, account health, risk and expansion signals, and the rhythm around them.
• Advise customers credibly on briefs, creator fit, feedback, and delivery to accelerate value.
• Turn patterns across accounts into product priorities, templates, and a repeatable success playbook.
• Set roles, metrics, and the portfolio model for the succeeding success team.

Connaissances

Senior customer success

Account leadership

Briefs discussion

Commercial judgment

Operational discipline

English fluency

Description du poste

Remote — Worldwide

Brands who buy from Noovid get a lot of attention after the sale: help setting up campaigns, sharpening briefs, and unblocking delivery. What they don't get yet is a proper customer success function. The attention is real, but it isn't systematic, and we don't always know why an account grows or quietly goes cold.

You'll inherit those relationships and build the function around them. Stay hands-on with customers while you define onboarding, account health, risk, and expansion, and build the feedback loop that gets what customers need onto the product roadmap. We want someone we can trust with the customer outcome, not just a list of accounts.

What you'll do

• Own customers after the sale, from kickoff through the first campaign and into a repeat programme
• Define onboarding, success milestones, account health, risk and expansion signals, and the rhythm around them
• Advise customers credibly on briefs, creator fit, feedback, and delivery so they get to value faster
• Turn patterns across accounts into product priorities, templates, and a repeatable success playbook
• Set the roles, metrics, and portfolio model for the success team that follows you

What we're looking for

• 6+ years in customer success or consultative account leadership, with senior or lead-level ownership
• You've built or seriously matured a success motion, not just managed accounts inside one
• You can talk briefs, creative, and paid-social with marketing leaders and hold your own
• You mix commercial judgment with operational discipline, and you're warm and direct with people
• You're fluent in English. It's our working language

Your first six months

• Own the current customer base and define what a strong first campaign and repeat programme look like
• Stand up the first trusted account-health view and a rhythm for risk, retention, and expansion
• Turn one recurring manual save into a playbook, workflow, or product improvement

Bonus points

• Experience with UGC, influencer, or paid-social campaigns
• Portuguese or Spanish

What we offer

• Remote for real — Work from wherever you do your best work. We write things down so time zones are a feature, not a fight.
• Meaningful equity — You'll own a real slice of the thing you're helping build, not a rounding error.
• Whole problems, not tickets — You get a problem from the messy start to the shipped result, and what you own is genuinely yours.
• A seat at the table — Decisions here get made in the open, with the people doing the work in the room.
• Growth mindset fund — Extra money each year for learning and development.
• Real time off — Paid vacation you're actually expected to take. Rested people do better work, and we mean it.