Guest Service Manager

Accor Hotels; São Paulo; Presencial; BRL 32.000; Tempo integral

Resumo da oferta

Join a leading hospitality company as a Guest Service Manager at Ibis London Wembley. This full-time role offers a unique opportunity to enhance guest experiences while leading a dynamic team. Ideal for candidates with hotel experience, this position supports various departments and includes a competitive salary of £32,000 plus benefits.

Qualificações

• At least 2 years of hospitality management or supervisory experience.
• Proven supervisory experience in hospitality.

Responsabilidades

• Deliver excellent guest experiences and support hotel departments.
• Lead live music events and organize team wellbeing activities.

Conhecimentos

Guest Service

Collaboration

Networking

Descrição da oferta de emprego

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue exploring Accor’s limitless possibilities.
Join Accor and write your story. Together, we can imagine tomorrow's hospitality. Discover the opportunities at https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

This position is ideal for a Guest Service Manager looking to advance their career and join our lively Ibis London Wembley as a full-time employee working 40 hours per week.

It is perfect for someone with hotel experience who is passionate about all departments and supporting them to deliver exceptional guest service. The role offers a salary of £32,000 per annum plus benefits.

The role includes:

1. Being involved in all aspects of hotel life, focusing on delivering excellent guest experiences and leading by example as a manager supporting all hotel departments.
2. A unique opportunity for a Team Leader or Duty Manager to step into their first managerial role in a busy environment, gaining exposure to all hotel departments.
3. Support from our Talent team, known as Picasso, responsible for marketing and social media, helping to create unique guest experiences.
4. Supporting our Food and Beverage and Front Office teams during busy periods, such as events at Wembley.
5. Looking after the wellbeing of our team, organizing activities, wellbeing calendars, and providing personal support.
6. Personalizing guest stays, especially for VIPs, in collaboration with the Front Office team.
7. Leading live music events to ensure fun for guests and staff.
8. Supporting the Maintenance Manager with ESG activities for teams and guests.

Qualifications

About you:

1. Proven supervisory experience in hospitality, preferably within an Accor-brand hotel.
2. At least 2 years of hospitality management or supervisory experience.
3. A strong background in F&B operations or front desk management.
4. Excellent guest service skills.
5. Strong collaboration and teamwork abilities.
6. Networking skills and comfort engaging with new people.
7. Proficiency in computers and professional call handling.
8. Flexibility to work days, evenings, weekends, and holidays, understanding that hospitality is a 24/7 operation.

The Ibis London Wembley hotel is a busy venue near Wembley Stadium and Arena, with active F&B and reception operations most of the year.

Additional Information

More details:

You will receive training in all front-of-house functions and safety procedures. Joining as a Front Office Manager means becoming part of a friendly team of 30. Our hotel features 210 rooms and a bar-restaurant.

Fluency in English is required to best serve our guests.

Interested? Reach out to us—we’d love to hear from you!

Additional note:

As part of the Accor network, a global hospitality leader, you can be authentic, work purposefully, grow, learn, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company aiming to attract, recruit, and promote diverse talent, fostering an environment where everyone feels they belong.