GMSA CCA e-Commerce Supervisor

General Motors of Canada; São Caetano do Sul; Híbrido; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading company in the automotive sector is seeking an eCommerce Strategy Manager for South America. This hybrid role involves overseeing the implementation of digital marketing strategies and enhancing the customer experience across various platforms. Candidates should possess a strong background in marketing, digital commerce, and team management, with fluency in Portuguese and English, and advanced Spanish skills. Join a team committed to innovation and excellence in the automotive industry.

Qualificações

• Extensive experience in Aftersales commercial area and digital marketing.
• Proficiency in Portuguese and English, advanced Spanish skills.
• Strong understanding of eCommerce and marketing strategies.

Responsabilidades

• Design and implement commercial and digital marketing strategies.
• Manage system integrations and ensure optimal user experience.
• Control budgets and position eCommerce as a key sales channel.

Conhecimentos

Digital mindset

Team management

Project management

Negotiation

Business acumen

Presentation

Result-oriented focus

Formação académica

Graduation in Administration, Marketing, or related field

Post-graduation or MBA

Descrição da oferta de emprego

Job Description

Hybrid: This position requires being onsite to attend business 3 times per week (on Tuesday, Wednesday, and Thursday only).

Role:

Responsible for the strategy implementation and commercial performance of all CCA eCommerce initiatives in South American countries. The responsibilities go beyond platform implementation and include establishing a commercial and marketing strategy that delivers the best customer experience (CX) and profitability across the entire eCommerce ecosystem in South America, from marketplace stores to tailored B2B & B2C platforms.

What You'll Do (Responsibilities)

• Design, implement, manage, and consolidate commercial and digital marketing strategies to meet forecasted KPIs and commercial metrics.
• Ensure the proper functioning of system integrations between API, DMS, Marketplaces, our own solutions, and dealer connections across South America.
• Establish a digital culture among dealers, monitor their performance through designed policies and an e-Catalogue portfolio (delivered to all countries).
• Manage integration with marketplaces and expand to new countries, focusing on optimal user experience (UX) and profitability of all eSales channels.
• Control and manage budgets effectively.
• Position CCA eCommerce as a key sales channel among stakeholders (internal GMs, dealerships, and CCA customers).
• Create a sustainable, scalable, and integrated eCommerce environment involving technical teams, IT, marketing, commercial departments, and suppliers across South America.
• Coordinate the entire eCommerce environment through dedicated teams, focal points, suppliers, marketing agencies, and third parties.
• Manage cross-functional teams effectively.

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Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Graduation in Administration, Marketing, or a related field.
• Proficiency in Portuguese and English.
• Advanced Spanish language skills.
• Extensive experience in the Aftersales commercial area, marketing, and digital marketing.
• Knowledge and experience in digital marketing and eCommerce.
• Experience or knowledge of Parts & Accessories Market.
• Digital mindset.
• Result-oriented focus.
• Team management capabilities.
• Project management skills.
• Strong business acumen.
• Excellent presentation skills.
• Negotiation skills with various stakeholders.

What Can Give You a Competitive Edge (Preference Qualifications)

• Post-graduation or MBA (preferred).
• Deep understanding of the GM ecosystem is a plus.
• Knowledge or field experience with dealer/distributor networks is desirable.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We embrace the responsibility to lead positive change for a better, safer, and more equitable world.

Why Join Us

We believe in making daily choices that drive meaningful change, both individually and collectively. We want every employee to feel they belong to the General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to a workplace free from unlawful discrimination, fostering inclusion and belonging. We believe an inclusive environment helps our employees thrive and develop better products for our customers.

Interested candidates are encouraged to review the key responsibilities and qualifications, and apply if their skills match. Applicants may need to complete role-related assessments and pre-employment screenings. Learn more about How we Hire.

Accommodations

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