Gerente De Serviços - Ti

Ilha Service Tecnologia Ltda.; Vitória; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia de serviços em Vitória procura um Gerente de Serviços para supervisionar a equipe de suporte técnico. Requer formação superior em Ciência da Computação e pós-graduação em TI. O candidato ideal deve ter experiência mínima de 6 meses e conhecimentos em ITIL e MCSA. Oferecemos um ambiente dinâmico com benefícios como vale alimentação e plano de saúde. O cargo é CLT e a jornada é integral.

Serviços

Vale Alimentação: R$31,59 por dia

Vale Transporte

Parceria com o SESC

Seguro de vida

Plano de saúde

Qualificações

• Experiência mínima de 6 meses na área.
• Conhecimento em gestão de equipes de suporte técnico.
• Capacidade de elaborar relatórios de gestão.

Responsabilidades

• Supervisionar as atividades dos funcionários de suporte.
• Guiar operadores em situações críticas.
• Definir planos de treinamento para a equipe de serviço.
• Controlar pedidos de equipamentos de TI.
• Preparar relatórios mensais para suporte técnico.

Conhecimentos

Habilidades de comunicação

Capacidade de tomada de decisão

Orientação a resultados

Pensamento analítico

Formação académica

Graduação em Ciência da Computação ou área relacionada

Pós-graduação em tecnologia da informação (mínimo de 360 horas)

Ferramentas

ITIL Foundation v3

Microsoft Certified Systems Administrator (MCSA) Windows 7

HDI SCTL

Descrição da oferta de emprego

GERENTE DE SERVIÇOS - TI at ILHA SERVICE TECNOLOGIA LTDA.

This role is part of a growing IT services team dedicated to ensuring high-quality technical support and service delivery.

Base Pay Range

Salary: R$ ,45 (base pay).

Additional benefits are listed under the "What We Offer" section.

About the Opportunity

Salary range is provided by ILHA SERVICE TECNOLOGIA LTDA.

The actual compensation will reflect your skills and experience; discuss details with the recruiter.

Job Title

GERENTE DE SERVIÇOS

Working Hours

10:00h to 19:00h, Monday to Friday (hours may change at the company's discretion or client request).

Workplace Address

Avenida Marechal Mascarenhas de Moraes, Monte Belo, Vitória-ES

Employment Regime

CLT

What We Are Looking For

Education

Superior degree (complete) in computer science or any related field plus a postgraduate course in information technology with a minimum of 360 hours, recognized by the Ministry of Education (MEC).

IT

Language: Portuguese.

Experience

6 months.

Key Responsibilities

• Supervise the execution of service activities by local support staff.
• Guide operators during critical situations and interact with clients when required.
• Define initial and ongoing training plans for service staff.
• Implement and maintain the work schedule for local support personnel.
• Escalate unresolved requests from local support to client groups and units responsible for resolution.
• Perform equipment transfer procedures in the client's official system for any device moved by the team.
• Control IT equipment requests from technicians across subsections.
• Coordinate delivery of requested items to the transportation department.
• Prepare monthly IMR reports for 2nd and 3rd level support from the client's ticketing system.
• When requested by the contract manager, produce management reports on local support activities.
• Execute additional services related to local support management linked to the contract object.
• Carry out all activities outlined in Annex 2 relevant to your professional profile.

Specific Knowledge and Certifications

• ITIL Foundation v3 or higher (certification required).
• Microsoft Certified Systems Administrator (MCSA) Windows 7 or higher.
• HDI SCTL (Support Center Team Lead) certification.

Personal Characteristics

• Excellent communication and argumentation skills.
• Effective decision-making ability.
• Result-oriented, with focus on achieving objectives.
• Initiative and dynamism.
• Analytical thinking focused on incident resolution.

What We Offer

• Salary: R$ ,45.
• Vale Alimentação: R$31,59 per worked day (PAT 0% discount).
• Vale Transporte with 6% discount.
• SESC partnership.
• Life insurance.
• Health plan.

Additional Information

Location: Vitória, ES.

Contract type: Permanent – CLT.

Working hours: Full-time.

Professional area: Informatics, IT, Telecommunications – IT.

Hierarchical level: Manager.

Requirements

Minimum education: University degree.

Desired Formation

Information Technology (university).

Valued Experience

1 to 3 years.

Seniority Level

Mid-Senior

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting