Gerente Assistente de Atendimento ao Hóspede Júnior

Hilton; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Uma empresa de hospitalidade global está em busca de um Assistente de Gerente de Serviços ao Cliente para garantir que a equipe esteja preparada para oferecer uma experiência excepcional aos hóspedes. Este papel envolve supervisionar a operação da Recepção, maximizar a ocupação dos quartos e promover os serviços do hotel. O candidato ideal terá uma forte experiência em liderança, habilidades de vendas e um compromisso inabalável com a satisfação do cliente. Se você procura fazer parte de uma equipe que valoriza a excelência e a hospitalidade, esta é a oportunidade perfeita para você.

Qualificações

• Experiência anterior em supervisão de serviços ao cliente em hotelaria ou varejo.
• Compromisso em oferecer um alto nível de atendimento ao cliente.

Responsabilidades

• Assistir na supervisão de toda a operação da Recepção para manter altos padrões.
• Garantir que os Membros da Equipe tenham conhecimento atual dos produtos e serviços do hotel.

Conhecimentos

Experiência em supervisão de serviços ao cliente

Alto nível de proficiência em TI

Consciência comercial e habilidades de vendas

Excelentes habilidades de liderança e comunicação

Capacidade de trabalhar sob pressão

Flexibilidade para responder a diversas situações de trabalho

Descrição da oferta de emprego

An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Assist with the overseeing of the entire Front Office operation to maintain high standards
2. Seek Guest feedback and make operational improvements
3. Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
4. Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
5. Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
6. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
7. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
8. Maintain good communication and working relationships with all hotel departments
9. Monitor staffing levels to meet cover business demands
10. Manage staff performance issues in compliance with company policies and procedures
11. Assist in the recruiting, managing, training and developing the Reception Team
12. Act in accordance with policies and procedures when working with front of house equipment and property management systems
13. Assist with other departments, as necessary

What are we looking for?

Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous supervisory experience in Guest Services within the hotel/leisure/retail
2. High level of IT proficiency
3. High level of commercial awareness and sales capabilities
4. Excellent leadership, interpersonal and communication skills
5. Accountable and resilient
6. Commitment to delivering a high level of customer service
7. Ability to work under pressure
8. Excellent grooming standards
9. Flexibility to respond to a variety of work situations
10. Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!