Forward Deployed Engineer

Drive Capital; Costa Rica; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Drive Capital in Mato Grosso do Sul is looking for a Forward Deployed Engineer who will be a vital member of the engineering team. This role involves working closely with customers to understand and resolve their unique challenges while ensuring the success of strategic deployments.

The ideal candidate will have at least 5 years of experience in technical engineering roles, strong communication skills, and a passion for continuous learning. The position requires visiting customer sites as needed, making up to 25% travel.

Qualificações

• 5+ years in a technical engineering role with customer-facing experience.
• Steady and analytical when navigating complex challenges.
• Able to explain technical concepts to non-technical stakeholders.

Responsabilidades

• Work directly with customers to address infrastructure issues.
• Translate real-world requirements into product improvements.
• Own technical success of customer deployments.

Conhecimentos

Customer-facing collaboration

Analytical mindset

Exceptional communication

Organizational skills

Continuous learning mindset

Descrição da oferta de emprego

Forward Deployed Engineer

• Engineering
• West Coast
• Senior
• Full-time

Description

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

As a Forward Deployed Engineer (FDE), you are a core member of our engineering team embedded directly within our most strategic, large-scale customer environments. You will work side‑by‑side with customer architects, operators, and developers to deeply understand their unique scale challenges, solve complex infrastructure issues together, and translate real-world requirements into core product improvements. As the face of VAST Engineering on the ground, you own the technical success of strategic customer deployments from design through production operation.

Requirements

• Experience: 5+ years in a highly technical, engineering role such as Forward Deployed Engineer, Resident Engineer, Systems Software Engineer, or Senior Systems Engineer with a track record of customer‑facing collaboration.
• Composure under Pressure: A steady, analytical mindset when navigating complex technical challenges or high‑stakes issues, with a focus on driving swift, logical resolutions.
• Diplomacy & Translation: Exceptional communication skills—the ability to explain complex distributed systems limitations to a customer executive, and equally comfortable explaining a business deadline to a core developer.
• Organizational Mastery: Highly organized and self‑directed, with a proven ability to manage customer expectations and know when to set strategic boundaries to protect the product roadmap.
• Continuous Learning Mindset: Possess an insatiable curiosity and a desire to master new technologies. You are someone who proactively dives into unfamiliar technical concepts and comes up to speed rapidly in a fast‑evolving ecosystem.
• Ability to travel or work on-site at customer locations as required (up to 25% travel).