Field Service Technician

Rockwell Automation; São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join a global leader in industrial automation as a Field Technician, where your expertise will help maintain and enhance control systems for diverse industries. This role involves hands-on technical services including troubleshooting, maintenance, and installation of advanced automation technologies. You'll engage with customers to ensure their systems are functioning optimally while collaborating with project teams to deliver exceptional service. If you're a proactive problem solver who thrives in dynamic environments, this is the opportunity to make a significant impact in a forward-thinking company dedicated to innovation and sustainability.

Serviços

Mindfulness programs with Calm membership

Volunteer Paid Time Off

Donation matching program

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Qualificações

• 5+ years of experience in field technician roles is preferred.
• Strong knowledge of Rockwell Automation control systems is essential.

Responsabilidades

• Provide on-site support and troubleshooting for automation technologies.
• Perform preventative maintenance and firmware updates on systems.

Conhecimentos

Troubleshooting

Preventative Maintenance

Customer Relationship Management

Control Systems Knowledge

Formação académica

High School Diploma

Technical Graduation in Electrical or Automation

Ferramentas

Rockwell Automation Technologies

PLC

HMI

VFDs

Descrição da oferta de emprego

time left to apply End Date: February 22, 2025 (27 days left to apply)

job requisition id R24-7637

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Technician, you will engage with many of Rockwell Automation's customers across a variety of industries. Your mission is to support our customers in assessing their control system assets and working hands-on to ensure that systems are maintained and functioning properly.

You will be focused on on-site technical services that may include commissioning, startup, maintenance, troubleshooting, and repair of Control Systems (PLC/Motion/Drives) in several applications. You will provide on-site field support to engineering installation and may be an embedded resource for customer or distributor.

Field Technicians help maintain our reputation for excellent customer service and will collaborate with sales team members to ensure any commercial challenges are resolved quickly.

Your Responsibilities:

• You will provide on-site support and troubleshooting of product-level issues on Rockwell Automation technologies (PLCs, HMI, VFDs and other motor control components).
• You will perform preventative maintenance activities on automation assets.
• You will support customers to maintain control system health (ex: firmware updates, OS patching, and program backups).
• You will assess and document customer automation installed base and network infrastructure.
• You will support customers, contractors, and RA project teams with installation, check-out, testing, and startup of RA products and systems (ex: I/O terminations and check-out, network cable setup, hardware configuration).
• You will support Engineers with small project execution involving PLC and HMI migrations/conversions.
• You may participate in remote technical support activities for customers when not engaged in on-site activities.
• You may serve as a long-term embedded resource at customers requiring on-site support.

The Essentials - You Will Have:

• High School Diploma or Technical Graduation in Electrical, Automation, or related field.
• Ability to travel 90% often on short notice, and occasionally requiring availability during off-hours, weekends, and holidays.
• A valid driver's license.

The Preferred - You Might Also Have:

• Typically requires a minimum of 5 years of experience.
• Knowledge of Rockwell Automation/Allen-Bradley control system platforms, including PowerFlex Drives, Logix Controllers, Kinetix Servo Drives, and motors.
• Understanding of AC/DC power circuits, pushbuttons, circuit breakers, power supplies, overloads, contactors, relays, motors, VFDs, and PLCs.
• Customer relationship development and management skills.
• Demonstrated experience working as part of a project team and partnering across cultural boundaries.

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.

Reporting to: Territory Service Manager

Work Model: Field-based Role

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation is an Equal Opportunity Employer including disability.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to