Field Senior Service Technician (Mexico)

Stryker; Distrito Federal; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

An innovative company is seeking a skilled Field Service Engineer to manage and repair medical devices at customer sites. This role involves organizing repairs, performing maintenance, and providing exceptional post-sales service. With a focus on customer satisfaction, you will ensure timely delivery of repaired devices and assist in developing new service procedures. Candidates should possess a Bachelor's degree in a relevant engineering field and have at least 3 years of experience with medical equipment. If you have excellent communication skills and a passion for technology, this opportunity is perfect for you.

Qualificações

• 3+ years of experience with medical devices.
• Proficient in Excel, Word, and Outlook.

Responsabilidades

• Organize and repair products at customer locations.
• Perform warranty work and preventative maintenance.

Conhecimentos

Biomedical Engineering

Mechanical Engineering

Electronics Engineering

Advanced English

Communication Skills

Formação académica

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electronics Engineering

Bachelor's degree in Biotechnology

Ferramentas

Excel

Word

Outlook

AutoCAD

Descrição da oferta de emprego

Work Flexibility: Field-based

What you will do

• Organize and repair the Stryker products at customers’ premises, and preview the correct diagnostic of problems in the equipment.
• Perform warranty work, upgrades, field actions, preventative maintenance, installations, deliveries billable service or any other related services required by a client.
• Provide post-sales servicing on equipment operation and maintenance. Make any necessary repairs to products that Stryker has registered as imported and sold.
• Send repaired devices to the customer on time set. Provide the required assistance.
• Follow all administrative duties in an accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers.
• Responsible for registering devices to repair and equipment repaired: To register in JDE system all the devices to control product input and output of the company. In order to maintain record-keeping to repairs and shipments.
• Schedule preventive maintenance in coordination with the final customer with an active service contract
• Install Operating Room equipment according to hospital (clients) configurations and Install Integrated Operating Rooms and provide In-Service Training to final users and Biomedical Hospital Staff.

What you need

• Bachelor's degree in Biomedical, Mechanical, Electronics Engineering, Biotechnology or similar.
• 3+ years of previous experience in the field with similar medical devices equipments required.
• Advanced English is required (training and contact with US Tech support).
• Computer competency in Excel, Word and Outlook at least.
• AutoCAD knowledge is a plus.
• Available to work mainly on field and travel along the country by car or airplane.
• Active driver license.
• Excellent oral and verbal communication skills.
• Based in Mexico City, Mexico.

Travel Percentage: 80%