Especialista em Sistemas ERP

Vertiv Co; Sorocaba; On-site; BRL 100,000 - 170,000; Full time

Job summary

Vertiv Co is seeking an IT Business Support Analyst to support Oracle R12 systems across LatAm, focusing on data analytics and strong technical knowledge. You will manage configuration, administration and support of Marketing Applications, ensuring data integrity and governance while aligning with global Oracle governance.

The role requires experience with PL/SQL, JSON, ERP/CRM data models, and an ability to learn quickly in a regional context.

Qualifications

• Proficient in data analysis, visualization and reporting tools.
• Strong Microsoft Office and Excel skills.
• Good knowledge of modern database systems and best practices.
• Proficient with PL/SQL and optimizing SQL statements.
• Knowledge of JSON notation and creating/reviewing JSON documents.
• Understanding of ERP/CRM data models, interfaces and architectures.
• Consulting approach with ability to understand internal customer needs.
• Ability to multitask and deliver tasks on time.
• Excellent interpersonal and teamwork skills.
• Familiar with process design, lean and value stream mapping principles.

Responsibilities

• Provide Level 2 and Level 3 support for Oracle R12 modules across Finance, Operations, and Commercial areas.
• Perform structured troubleshooting: PL/SQL data validation, log analysis, interface reconciliation.
• Conduct root cause analysis for recurring incidents and propose permanent corrective solutions.
• Ensure data governance and data integrity across Latam Oracle platforms.
• Support business-critical cycles such as month-end close, financial consolidation, tax reporting, and statutory submissions.
• Ensure adherence to SLA targets and change management procedures.

Skills

Data analysis

Data visualization

Reporting

Microsoft Excel

Database concepts

PL/SQL

JSON notation

ERP/CRM knowledge

Consulting mindset

Project management

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Oracle R12

Job description

Brief Job Description:

The IT Business Support Analyst will:

This position to supports the business in the use of Oracle R12 Application for Latam. The successful candidate must have both data analytics skills and a good level of technical knowledge. You should either have previous knowledge of applications in scope or otherwise demonstrate the experience and capacity to learn and rapidly become proficient. You will be responsible for the configuration, administration and support of Marketing Applications and will contribute to processes that include design, importation, delivery and support This position will ensure that the platforms are configured in accordance with defined data governance, and that data integrity is maintained.This role acts as the regional Oracle application specialist, ensuring system stability, regulatory compliance, structured enhancements, and controlled development aligned with the global Oracle governance framework.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Provide Level 2 and Level 3 support for Oracle R12 modules across Finance, Operations, and Commercial areas.

  Perform structured troubleshooting, including:

• PL SQL data validation

• Log analysis

• Interface reconciliation

• Configuration review

• Conduct root cause analysis for recurring incidents and propose permanent corrective solutions.

• Support business-critical cycles such as:

• Month-end close

• Financial consolidation

• Tax reporting

• Statutory submissions

• Ensure adherence to SLA targets and change management procedures.

Qualifications:

Required/ Minimum Qualifications:

• Proficiency with data analysis, data visualization and reporting tools
• Skilled with Microsoft Office and specifically Microsoft Excel
• Very good knowledge of modern database systems and the related best practices
• Proficiency with PL SQL and experience at optimizing large, complicated SQL statements
• Knowledge of the JSON notation and capable of creating or reviewing JSON documents
• Understanding of the concepts, data models, architectures and interfaces of business applications such as, for example, ERP and/or CRM systems
• Consulting approach, ability on understanding internal customer needs
• Ability to multitask and complete tasks in a timely manner
• Ability to work independently with minimal direction including providing regular status on assigned activities
• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented and metric-intense environment
• Familiarity with process design, design thinking, process re-engineering, lean and/or value stream mapping principles
• Project management skills
  

Preferred Qualifications:

• Experience with other products of the Oracle suite (e.g. Oracle CX Sales, EBS, etc.)
• Familiar with Data Warehouse and/or Data Lake solutions

Basic Qualifications:

• Bachelor’s degree with preference for Information Systems or Computer Science as field of study
• Strong business analysis, project management, and communication skills with 2+ years of experience in a company of similar size, revenue, complexity and geographic diversity
• Deep knowledge in Customer and Contacts management and data governance

Time Travel Needed:

• TBC