Enterprise Solutions Engineer - Brazil

Eleven Labs; Brasil; Teletrabalho; BRL 7400 - 10 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Innovative culture

Growth paths

Learning stipend

Social travel

Annual offsite

Co-working stipend

Resumo da oferta

Eleven Labs, uma empresa de IA, procura um Enterprise Solutions Engineer para atuar no Brasil, com trabalho remoto, ajudando clientes empresariais a adotar nossa plataforma de voz IA. Você scale soluções com suporte técnico, alinhando-se a equipes de vendas.

Colabore com equipes técnicas, crie demonstrações, desenvolva documentação e ferramentas de autoatendimento para clientes, elevando a eficácia de implantação e adoção.

Qualificações

• Apaixonado por IA e tecnologia e pelos produtos ElevenLabs.
• Gosta de trabalhar diretamente com clientes, iterando soluções.
• Capacidade de identificar padrões para padronizar e escalar.
• Forte empatia com clientes, equipes de vendas e produtos.

Responsabilidades

• Colaborar com Account Executives para melhorar aspectos técnicos do processo de venda.
• Trabalhar com contatos técnicos dos clientes para oferecer suporte sob medida.
• Criar demonstrações técnicas que comuniquem claramente o valor do produto.
• Criar recursos de enablement técnico que aumentem a fluência técnica da equipe de vendas.
• Construir ferramentas de self-service e documentação para empoderar clientes.
• Identificar oportunidades para padronizar integrações e trabalhar com times de produto.

Conhecimentos

Python

Customer engagement

Technical architecture

Communication

Descrição da oferta de emprego

Enterprise Solutions Engineer - Brazil

Salary: R$781 monthly

Empresa: Eleven Labs Tipo de Emprego: Periodo Integral Brazil

Descrição do Emprego - Enterprise Solutions Engineer - Brazil

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

This role is remote but the successful candidate should be based in Brazil.

About the role

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

As a Solutions Engineer, you can expect to:

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.

• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.

• Craft compelling technical demonstrations that clearly communicate our product’s value proposition.

• Create technical enablement resources that amplify our sales team’s effectiveness and technical fluency.

• Build self-service tools and documentation that empower customers to implement solutions independently.

• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Requirements

• Are passionate about AI, technology and ElevenLabs products.

• Enjoy working directly with customers, iterating on solutions and providing tailored support

• Have a talent for identifying patterns that can be standardized and scaled.

• Have strong empathy for customers, sales and product teams.

• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions

• Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity

• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.

• Excellent communication skills with the ability to adapt messaging to different audiences.

• The candidate should preferably be based in São Paulo, Brazil.

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