(English C1, Remote) Technical Support Consultant, Networking

SupportYourApp; São Paulo; Remote; BRL 275,000 - 440,000; Full time

Benefits offered by this job

Flexible schedule

Remote work available

USD compensation

Rewards for referring friends

International environment

No time-tracking

Job summary

SupportYourApp is seeking a Technical Support Consultant to deliver top-tier technical support via email and chat, maintain strong customer relationships, and stay current with evolving tools and technologies. You will work remotely with international teams while ensuring security and KPI targets.

Ideal candidates have extensive networking knowledge (VPNs, DNS, firewalls) and fluency in English. A remote, globally oriented environment with USD compensation awaits.

Qualifications

• Excellent English communication skills (C1 or higher).
• Experience in a technical support role.
• Networking experience (IPsec tunnels, DNS, packet tracing, ports, firewall).
• Strong understanding of network infrastructure (VPN, routing, split tunneling, WireGuard tunnels).
• Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard).
• Ability to read log files.
• Familiarity with Windows, Linux, MacOS, Android and iOS.
• Positive, proactive and responsible attitude.
• Personal computer with stable internet (≥50 Mbps down, 40 Mbps up).

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and KPI.
• Communicate with developers and cross-functional specialists.

Skills

English (C1)

Technical support

Networking

Network infrastructure

Network protocols

Log files reading

Windows/Mac/Linux/iOS/Android

Attitude: proactive

Internet and stability requirements

Tools

AWS

Azure

Job description

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level);
• Experience in a technical support role;
• Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall);
• Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels);
• Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard);
• Ability to read log files;
• Familiarity with operating Windows, Linux, MacOS, Android and iOS;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with AWS, Azure;
• Knowledge about function of IDP/SSO (G-Suite, Azure AD);
• Customer facing experience.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.