Endpoint Analyst

EPAM Systems, Inc.; Brasil; Teletrabalho; BRL 70 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare benefits

Paid time off and sick leave

Upskilling, reskilling and certificate

Resumo da oferta

EPAM Systems, Inc. seeks an Endpoint Analyst to diagnose and resolve endpoint connectivity, authentication, and security-control issues. You will analyze escalated service desk tickets, review logs, and use security tools to identify root causes and restore services within SLA.

You will collaborate with IT and security teams, develop knowledge articles, and document remediation steps. The role requires strong troubleshooting, clear communication, and hands-on experience with AD, TLS, PKI, and

Qualificações

• Bachelor's degree or equivalent practical IT/CS experience.
• 3+ years in endpoint support, desktop engineering, or IT/security operations.
• Experience with DHCP, DNS, NAC, and IP routing; packet capture.
• Strong AD and Windows authentication knowledge; permissions management.
• Familiarity with HTTP inspection (Zscaler), TLS, and PKI issues.
• Experience with EDR tools (Defender, Sentinel, CrowdStrike) is a plus.
• Proficient in using HAR files to diagnose client-side issues.

Responsabilidades

• Analyze and resolve escalated endpoint service requests from users and IT teams.
• Diagnose endpoint issues from user-reported errors, logs, and vendor tools.
• Troubleshoot network, authentication, and security-related blocks impacting endpoints.
• Develop and maintain knowledge articles for consistent resolution.
• Collaborate with infrastructure, security, and service desk teams; communicate findings.
• Escalate incidents that exceed defined time-to-resolve thresholds.

Conhecimentos

Endpoint troubleshooting

Log analysis

Security concepts

Incident resolution

English communication

Formação académica

Bachelor's degree in IT/CS

Ferramentas

Zscaler

CyberArk Endpoint Privilege Manager

Active Directory

Intune

PowerShell

Microsoft Defender

CrowdStrike

Sentinel

Har files

Descrição da oferta de emprego

We are seeking an Endpoint Analyst to independently diagnose and resolve issues related to endpoint connectivity, authentication, and security controls. This role analyzes escalated service desk tickets, leverages logs and security tools to identify root causes, and resolves incidents within defined service level agreements. The analyst applies a consistent, methodical troubleshooting approach while collaborating with IT and security teams.ResponsibilitiesAnalyze and resolve escalated service requests from end users and IT teamsDiagnose endpoint issues using user-reported errors, client-side logs, forwarded events, and vendor support toolsTroubleshoot network, authentication, and security-related blocks impacting endpointsDevelop and maintain knowledge articles to support consistent issue resolutionCollaborate with infrastructure, security, and service desk teams to communicate findings and remediation stepsEscalate incidents that exceed defined time-to-resolve thresholdsRequirementsBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience3+ years of experience in endpoint support, desktop engineering, or IT/security operationsBackground in DHCP, DNS, and network access control, along with IP routing and core networking concepts, including packet capture and analysisKnowledge of Active Directory, Windows authentication, and permissionsExpertise in troubleshooting HTTP inspection services (e.g., Zscaler), TLS, and PKI issuesSkills in using HAR files to diagnose HTTP connection issues from the client sideFamiliarity with Authenticode signatures and endpoint application control solutions like CyberArk Endpoint Privilege ManagerUnderstanding of endpoint policy mechanisms such as GPO and IntuneProficiency in query tools and log analysis on raw text files and centralized platformsCompetency in interpreting common endpoint and security alerts and leveraging online research sourcesCapability to independently research issues, document clear remediation plans, and apply systematic troubleshootingClear and professional verbal and written communication skills, with the ability to manage multiple priorities in a time-sensitive environmentProficiency in English at an Upper-Intermediate level (B2) or higherNice to haveRelevant technical certifications (e.g., Microsoft, CompTIA, Security-related)Familiarity with authentication protocols such as SAML, Kerberos, and OAuth, as well as OIDC and LDAPProficiency in Microsoft Excel, including Power Query and Pivot TablesSkills in PowerShell scripting for troubleshooting and automationExposure to endpoint detection and response tools such as Microsoft Defender, Sentinel, or CrowdStrikeWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.