Elite Customer Support Specialist – French & English (Remote)

OnSpot Travel Group; Brasil; On-site; BRL 66,960 - 111,600; Full time

Benefits offered by this job

Fully remote work environment

International and collaborative team

Professional growth in a tech-driven company

Job summary

A leading travel technology company is seeking a Traveler Support Specialist fluent in French and English to support high-value travelers. The ideal candidate will have at least 3 years of experience in luxury hospitality or high-end customer service, with the ability to manage complex situations autonomously. This full-time role offers a fully remote work environment and a salary ranging from R$6,000 to R$10,000 per month based on experience.

Qualifications

• Minimum 3 years of experience in travel, hospitality or high-end customer service environments.
• Full flexibility to work shifts, including weekends and holidays.
• Strong knowledge of tourist destinations.

Responsibilities

• Act as a trusted point of contact for high-value travelers.
• Manage complex and sensitive situations with autonomy and precision.
• Collaborate closely with internal teams to investigate issues and anticipate needs.

Skills

Fluent English

Fluent French

Customer service

High-end hospitality experience

Flexibility to work shifts

Tools

Zendesk

Intercom

Freshdesk

Job description

OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide.

Operating across 5 continents and more than 130 countries, we support over 500,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.

About the Role

We are looking for a Traveler Support Specialist (French & English) who brings a true service mindset shaped by high-end hospitality or tailor-made travel environments.

This is not a traditional support role.You will act as a trusted point of contact for high-value travelers, managing complex and sensitive situations with autonomy, precision, and discretion. You will collaborate closely with internal teams to investigate issues, anticipate needs, and deliver thoughtful, high-quality solutions.

Must-Have Requirements (Non-negotiable)

• Fluent English and French (written and spoken)
• Minimum 3 years of experience in travel, hospitality, orhigh-end customer service environments and related industries
• Full flexibility to work shifts, including weekends and holidays

Nice to Have

• Strong knowledge of tourist destinations
• Experience using tools such as Zendesk, Intercom, or Freshdesk
• Experience working in international, cross-functional environments
• Fluency in a third language

What We Offer

• Full time independent contract
• Fully remote work environment
• A truly international and collaborative team
• Professional growth in a fast-evolving, tech-driven company

Compensation

R$6,000 to R$10,000 per month, depending on experience.

Who Is This Role For ?

This role is ideal for professionals coming from luxury hospitality, concierge, or tailor-made travel, who are looking to transition into a tech-enabled, international environment without compromising on service excellence. If you are driven by high standards, ownership, and delivering exceptional experiences, we would love to hear from you.