Salesforce Senior Business Analyst

Vitrolife Group; Eugênio de Melo; Teletrabalho; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

Join a forward-thinking organization as a Salesforce Senior Business Analyst, where you will play a key role in optimizing business processes using Salesforce Core Clouds. In this dynamic position, you will collaborate with stakeholders to gather requirements, design scalable solutions, and ensure best practices are followed. With a supportive and innovative work environment, you will have the opportunity to make a significant impact in a leading global healthcare organization. If you are passionate about driving efficiency and user engagement, this is the perfect role for you!

Serviços

Medical insurance

Flexible compensation options

Free coffee at the workplace

Discounts on gym memberships

Supportive work environment

Job stability

Qualificações

• 5+ years of experience with Salesforce Core Clouds.
• University degree in Business or Engineering required.

Responsabilidades

• Collaborate with stakeholders to gather requirements and design Salesforce solutions.
• Lead projects and ensure effective user training and support.

Conhecimentos

Salesforce Core Clouds

Analytical Skills

Communication Skills

Project Management

Problem Solving

Formação académica

University degree (Business or Engineering)

Ferramentas

Sales Cloud

Service Cloud

Marketing Cloud

CPQ

Revenue Cloud

Descrição da oferta de emprego

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

We are looking for a Salesforce Senior Business Analyst to join our innovative team. In this global role, you will collaborate with internal stakeholders and external providers to streamline and scale our business processes across multiple areas. If you’re passionate about using Salesforce Core Clouds to drive efficiency and user engagement, we want to hear from you!

MAIN PURPOSE

Focusing on Salesforce Core Clouds, you’ll work closely with stakeholders to optimize and scale our business processes, leveraging platforms such as Sales, Service, RLM, and Experience Cloud. Your role will be pivotal in ensuring best practices, implementing scalable solutions, and empowering users to maximize the value of Salesforce across the organization.

Location: Valencia, Gothenburg, or remote
Office Policy: 4+1 remote work policy
Job Type: Full-time

Please note that only CVs submitted in English will be reviewed

Main responsibilities

Stakeholder Collaboration: Partner with business stakeholders to understand their goals, challenges, and requirements.

• Requirement Gathering: Conduct detailed requirement-gathering sessions and translate business needs into functional specifications.
• Solution Design: Work with Salesforce administrators and developers to design scalable and efficient Salesforce solutions, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and Revenue Cloud.
• Process Improvement: Analyze current processes (AS IS) and design optimized future processes (TO BE) to improve operational efficiency and user satisfaction.
• Documentation: Create and maintain detailed documentation for business requirements, user stories, process flows, and solution designs.
• Testing & Deployment: Oversee UAT and post-deployment validation to ensure successful implementation of changes and updates.
• Training & Enablement: Provide training and support to end-users, ensuring they are equipped to leverage Salesforce effectively.
• Project Leadership: Act as a project coordinator or lead for Salesforce-related projects, ensuring timely delivery and alignment with business objectives.
• Innovation & Best Practices: Stay updated on Salesforce releases, trends, and best practices to continuously improve the platform’s capabilities.

Requirements

• University degree (Business or engineering)
• 5+ years of experience working with Salesforce, with focus in Core Clouds.
• Experience in Sales, Services, Experience Cloud, CPQ, RLM and Marketing Clouds is a plus.
• Salesforce Administrator Certification or Salesforce Sales Certified is a plus.
• Proactive approach to optimize Salesforce Strategy.
• Experience collaborating with all business operations in an international setting.
• Analytical and highly technically focused.
• Adaptive, collaborative, professional and loves working in an ever-changing environment where you are constantly improving yourself, and your processes.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to both technical and non-technical stakeholders.
• Fluent written and verbal English communication skills (B2-C1).

What We Offer

• Opportunity to work in a leading global organization in healthcare and genetic services.
• Supportive and collaborative work environment.
• Medical insurance.
• Flexible compensation options.
• Free coffee at the workplace.
• Discounts on our platform and gym memberships.
• Job stability in a growing and innovative company.

The interview will be conducted in English.

We look forward to receiving your application!