ECP Support Team - Professional I, Planning & Scheduling

Concentrix - CA; Barueri; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player seeks a dedicated ECP Support Professional to enhance WFM Process maturity across various accounts. This role involves collaborating with cross-functional teams and client partners to ensure optimal balance between client needs and business objectives. The ideal candidate will have strong analytical skills, advanced proficiency in English and Excel, and experience with WFM applications. Join a forward-thinking company that values continuous improvement and offers a dynamic work environment where your contributions will drive significant impact.

Qualificações

• Minimum of 6 months in current position with no disciplinary actions.
• Advanced English and Excel skills required.

Responsabilidades

• Maintain high quality and accuracy in reports for direct reports.
• Drive productivity and revenue increase through efficiency initiatives.
• Lead Weekly ECP Support Team Calls.

Conhecimentos

Advanced English

Excel

WFM Applications: ECP

Forecasting

Capacity Planning

Scheduling

Reporting

VBA

SQL

Visual Basic

Access

PowerBI

Descrição da oferta de emprego

ECP Support Team - Professional I, Planning & Scheduling

Job Title: ECP Support Team - Professional I, Planning & Scheduling

Job Description: The ECP Support Professional enhances WFM Process maturity through the implementation and maintenance of best practices across location accounts, under the supervision of the Geo Leader. They work across multiple industry verticals and WFM platforms in a multi-skill, multimedia environment, building strong relationships with internal cross-functional teams and client partners. The WFM Professional ensures the practice balances client, business, and agent needs, driving continuous improvement and adaptation.

Job Responsibilities:

1. Maintain high quality and accuracy in reports for direct reports.
2. Develop process improvements.
3. Assist in developing new reports as needed.
4. Support WFM team with ECP usage.
5. Lead Weekly ECP Support Team Calls.
6. Implement and transition new projects.
7. Drive productivity and revenue increase through efficiency initiatives.
8. Identify and leverage best practices.
9. Support the correct utilization and cadence of tools (Bisapp and ECP).
10. Ensure effective use of resources and automated systems.
11. Act as escalation point for support matters.
12. Ensure timely delivery of reports and other deliverables.

Requirements:

• Exclusive vacancy for WFM Analysts from Paraná, Ceará, and São Paulo.
• Minimum of 6 months in current position.
• No disciplinary actions in the last 6 months.
• No scheduled vacations or medical leave during the selection process or expected start period.
• Not on PIP/PSP.
• 2024 performance grade of at least 3.
• ABS of up to 4% in the last 3 months.
• Advanced English and Excel skills.
• Experience with WFM Applications: ECP required.
• Knowledge of reporting tools, VBA, SQL.
• Experience in Forecasting, Capacity Planning, Scheduling, and Reporting.
• Knowledge of Visual Basic, Access, PowerBI is a plus.

Additional Information:

• Schedule: 10am - 7pm BST, Mon – Fri (5X2)

Location: BRA Work-at-Home

Language Requirements: English and Portuguese

Time Type: Full time

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Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance improvement for leading brands.