ECP Support Team - Professional I, Planning & Scheduling

Minacs; Barueri; Teletrabalho; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an ECP Support Professional, where you will enhance workforce management processes across various accounts. This role involves implementing best practices, developing process improvements, and ensuring high-quality reporting. You will collaborate with internal teams and client partners while driving productivity and efficiency initiatives. If you have a passion for continuous improvement and possess advanced skills in English and Excel, this full-time opportunity offers a chance to make a significant impact in a dynamic work environment.

Qualificações

• Minimum 6 months in current position with no disciplinary actions.
• Experience with WFM applications and advanced Excel skills required.

Responsabilidades

• Maintain high quality and accuracy in reports.
• Develop process improvements and assist in new report development.
• Lead weekly ECP Support Team calls and drive productivity.

Conhecimentos

Advanced English

Excel

WFM applications

Reporting tools

VBA

SQL

Forecasting

Capacity Planning

Scheduling

PowerBI

Ferramentas

ECP

Bisapp

Visual Basic

Access

Descrição da oferta de emprego

ECP Support Team - Professional I, Planning & Scheduling

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Job Title: ECP Support Team - Professional I, Planning & Scheduling

Job Description: The ECP Support Professional enhances WFM process maturity through the implementation and maintenance of best practices across location accounts, under the supervision of the Geo Leader. They can operate across multiple industry verticals and WFM platforms in a multi-skill environment, fostering strong relationships with internal teams and client partners. The role ensures WFM practices balance client, business, and agent needs, driving continuous improvement and adaptation.

Job Responsibilities:

1. Maintain high quality and accuracy in reports for direct reports.
2. Develop process improvements.
3. Assist in developing new reports as needed.
4. Support WFM team with ECP usage.
5. Lead weekly ECP Support Team calls.
6. Implement and transition new projects.
7. Drive productivity and revenue increases by enhancing efficiency and related initiatives.
8. Identify and leverage best practices.
9. Support proper utilization and cadence of tools like Bisapp and ECP.
10. Ensure effective use of resources and automated systems.
11. Act as escalation point for support matters for direct reports.
12. Ensure timely delivery of reports and other deliverables.

Requirements:

• Exclusive vacancy for WFM Analysts from all States (Paraná, Ceará, and São Paulo).
• Minimum of 6 months in current position.
• No disciplinary actions (written or suspension) in the last 6 months and during the selection process.
• No scheduled vacations during the selection period or expected start (March to May), and no medical leaves.
• Not on PIP/PSP.
• 2024 performance grade of at least 3.
• Candidate's ABS up to 4% in the last 3 months.
• Advanced English and Excel skills.
• Experience with WFM applications, especially ECP.
• Knowledge of reporting tools, VBA, SQL.
• Experience in Forecasting and Capacity Planning, Scheduling, and Reporting.
• Knowledge of Visual Basic, Access, and PowerBI is a plus.

Additional Information:

• Schedule: 10am - 7pm BST, Monday – Friday (5X2)

Location: BRA Work-at-Home

Language Requirements: English and Portuguese

Time Type: Full-time

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