E-Commerce Seller Onboarding Support (SOS) | Português

Accenture; Barueri; Híbrido; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global professional services company is seeking candidates for a customer service role focused on onboarding new sellers. The ideal candidate will have at least 1 year of experience in customer service, adept at managing seller concerns and using CRM tools. Responsibilities include assisting sellers with registration and product listings, as well as making proactive outreach calls. Strong verbal and written communication skills are essential, along with a Bachelor's degree. This role offers a dynamic environment with plenty of opportunities for personal and professional growth.

Qualificações

• At least 1 year of experience in customer service or support.
• Skilled in handling sensitive seller concerns with empathy.
• Goal-oriented with a history of meeting performance metrics.

Responsabilidades

• Provide onboarding support for new sellers.
• Assist with registration and product listing.
• Make outbound calls to new sellers.
• Monitor key metrics for resolution satisfaction.

Conhecimentos

Customer service experience

Telesales experience

Empathy and composure

Verbal and written communication

CRM platform proficiency

Typing speed of 40 WPM

ECommerce operations knowledge

Formação académica

Bachelor's degree from an accredited university

Ferramentas

Salesforce

Zendesk

Excel

Google Sheets

Descrição da oferta de emprego

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Who We Are :

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination oftrusted technical sellers and innovative technology, powered by data and insights.

Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.

Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

The Work :

• Provide reactive and proactive onboarding support for high value new sellers
• Primary job focuses on assisting sellers with registration, KYC, KYB, bank set up, shop set up, and product listing, either when seller contacts us for support, or proactively reaching out to new sellers based on triggers.
• Could also be tasked to make outbound calls with specific Call to Action (e.g. Create account on the platform, Register to specific event or community, participate in a campaign, etc.)
• Key metrics include Resolution Satisfaction, contacts per day, conversion rate, etc.
• Communication channels may include internal ticketing systems, instant messaging tools, email, and phone calls
• Normally work during business hours only. Occasionally may need to work overtime.

• At least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles
• Demonstrates empathy and composure when managing sensitive seller concerns or time-sensitive issues
• Strong verbal and written communication skills; able to handle both inbound and outbound inquiries and complex escalations professionally.
• Goal-oriented with a history of meeting or exceeding performance metrics, including support metrics (e.g., SLA compliance and satisfaction scores), and business metrics (financial or non-financial).
• Skilled in using CRM platforms (e.g., Salesforce, Zendesk) and productivity and simple analytical tools such as Excel or Google Sheets.
• Minimum typing speed of 40 WPM and ability to handle multiple interactions (e.g., email, IM chat calls).
• Preferably with a good understanding of eCommerce operations, seller needs, and marketplace dynamics.
• Minimum Education qualification : Bachelor's degree from an accredited university

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.