Director, Settlement Operations, Brazil

Mastercard Inc.; São Paulo; On-site; BRL 400,000 - 800,000; Full time

Job summary

Mastercard Brazil seeks a Director of Settlement Operations to lead daily settlement processing and monitoring of participants across the network ecosystem. You will drive service delivery, resolve funding issues, and manage onboarding for issuers, acquirers, and sub-acquirers.

You will serve as the Brazil market expert, coordinating with stakeholders and ensuring risk-aware operations while maintaining regulatory and audit readiness.

Qualifications

• Bi-lingual in Portuguese and English; clear communication with senior leadership.
• Deep knowledge of Brazil market, payment trends, practices, and systems.
• Ability to calmly lead through crises with mature judgement.
• Executive presence and strong interpersonal skills to influence cross-functionally.
• Solid project management and customer-focused mindset.

Responsibilities

• Oversee Brazil's domestic settlement operations and monitor daily payment statuses.
• Manage onboarding and maintenance for issuers, acquirers, and sub-acquirers in Nuclea for the Mastercard scheme.
• Lead cross-functional issue resolution and stakeholder engagement across customers, vendors, and internal teams.
• Manage the monthly IOF tax withholding process for cross-border card transactions.
• Lead financial reconciliation and exposure reporting for crisis events and provide analysis for stakeholders.
• Support audit and compliance with accurate, timely transaction and settlement reports.
• Ensure settlement infrastructure continuity via testing, lifecycle management and risk mitigation.
• Maintain up-to-date documentation on procedures, controls and crisis playbooks.

Skills

Bi-lingual in Portuguese and English

Strong communication

Crisis management

Executive presence

Project management

Customer focus

Education

Bachelor's degree

Master's degree preferred

Experience with Brazil payment networks

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Director, Settlement Operations, Brazil

Overview: The Director of Settlement Operations will lead Mastercard’s Card Network Settlement Operations in Brazil. This role oversees the service delivery team responsible for facilitating the settlement of funds between Mastercard customers, including daily settlement processing and the monitoring of participants across the network ecosystem.

Role

• Oversee Brazil’s domestic settlement operations by monitoring daily payment statuses of issuers and acquirers, resolving funding failures, coordinating reprocessing and managing escalations to maintain market stability.[BB1.1]
• Manage weekly participant onboarding and maintenance activities for the Mastercard scheme, including additions, updates, and removal of issuers, acquirers, and sub-acquirers at Nuclea supporting Franchise[BB2.1]
• Serve as the Brazil market subject-matter expert, leading cross-functional issue resolution and stakeholder engagement across customers, vendors, and internal teams[BB3.1]
• Manage the monthly IOF tax withholding process for credit, debit and prepaid card transactions for transactions made abroad in foreign countries[BB4.1]
• Lead financial reconciliation and exposure reporting for crisis events, and provide analysis and quantification to support internal stakeholders
• Support audit and compliance requirements by producing accurate, time-sensitive transaction and settlement reports for auditors, regulators, and internal stakeholders[BB5.1]
• Ensure settlement infrastructure continuity through certificate lifecycle management, partner coordination, testing, implementation, and operational risk mitigation.[BB6.1]
• Ensure comprehensive and up to date documentation on procedures, controls and crisis management playbook for settlement operations across product lines in country
• Act as a trusted operational risk advisor to Second Line Operational Risk Team and recommend creation of new process controls to mitigate residual operational risks.

All About You

• Bi-Lingual in Portuguese and English with strong communication skills; able to clearly articulate intricate Brazilian market nuances in a clear and concise manner to senior leadership
• Deep knowledge of Brazil market, payment trends, practices, and systems
• Must demonstrate a high level of maturity when managing crises situations
• Executive presence, strong communication and interpersonal skills, including the ability to lead, work with and influence people across a matrix organization at all levels
• Strong project management skills and high-level of customer focus

Education and Competencies

• Bachelor’s degree required. Master’s degree preferred
• Demonstrated experience with Brazil-specific payment networks; prior Mastercard experience is preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.