Desktop Support Engineer (Level 2)

Nsc Global; Rio Claro; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading company is seeking a Desktop Support Engineer to maintain and troubleshoot computer systems. The role involves supporting users, documenting issues, and ensuring smooth operations of hardware and software. Ideal candidates will have strong communication skills and experience in both Windows and Mac OS X environments.

Qualificações

• 5+ years of experience in Desktop Support.
• Knowledge of computer hardware basics.
• Experience with application support.

Responsabilidades

• Maintain, analyze, troubleshoot, and repair computer systems.
• Support and maintain user account information.
• Document all user information and issues accurately.

Conhecimentos

Communication

Problem Solving

Customer Service

Teamwork

Formação académica

Associate's Degree

Ferramentas

Windows

Mac OS X

Descrição da oferta de emprego

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK, and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Position

Desktop Support Engineer

Job Type

Direct Hire (W2) with NSC Global

Start Date

Immediately

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, upgrade, or replace hardware and software systems.
• Support and maintain user account information, including rights, security, and group memberships.
• Perform tasks requiring an associate’s degree or 5+ years of experience in the field.
• Apply experience and judgment to plan and accomplish goals.

Position Description

• Handle incoming help requests via telephone and work orders courteously.
• Document all user information and issues accurately.
• Build rapport and gather problem details from users.
• Prioritize, schedule, and escalate problems as needed.
• Record and track the troubleshooting process until resolution.
• Use diagnostic utilities and resources for problem resolution.
• Learn and support organizational hardware and software.
• Perform hands-on fixes, including software installation, upgrades, and system configuration.
• Test solutions and follow up post-resolution.
• Create help sheets and knowledge base articles.

Qualifications

Knowledge & Experience

• Knowledge of computer hardware basics.
• Experience with Windows and Mac OS X.
• Application support experience.
• Familiarity with diagnostic utilities.
• Understanding of organizational goals.
• Excellent communication skills.
• Strong interpersonal and documentation skills.

Personal Attributes

• Research skills for diverse computing issues.
• Quick learner and information retention.
• Ability to communicate technical ideas clearly.
• Self-motivated and attentive to detail.
• Analytical and problem-solving skills.
• Ability to prioritize under pressure.
• Customer service orientation.
• Teamwork experience.

Soft Skills

• Thought Process: Ability to understand and explain technical concepts, solve complex problems, and manage priorities.
• Interpersonal: Excellent customer service, communication, and negotiation skills. Ability to motivate and work collaboratively.
• Physical: Ability to sit, manipulate keyboard, move between buildings, and lift up to 40 lbs.