Delivery Manager - L1

Wipro; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Wipro seeks a Delivery Manager - L1 to spearhead technical transformations for clients. The role involves strategizing and implementing initiatives, managing project teams, and ensuring optimal performance in Digital Transformation projects. Ideal candidates will have proven leadership skills and a strong background in program management.

Qualificações

• 5+ years of experience in an upper-management role, preferably in program management.
• Core experience in Digital Transformation in Telecom order management.

Responsabilidades

• Oversee multiple project teams to ensure program goals are achieved.
• Manage discussions with stakeholders to follow up on various program aspects.
• Lead process improvement initiatives.

Conhecimentos

Leadership

Time Management

Facilitation

Organization

Change Management Principles

Formação académica

PMP Certification

Descrição da oferta de emprego

Join to apply for the Delivery Manager - L1 role at Wipro

Join to apply for the Delivery Manager - L1 role at Wipro

Get AI-powered advice on this job and more exclusive features.

Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.

͏

Job description:

Job Description

Job Purpose:

Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end.

͏

Objectives of this role:
- Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
- Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
- Maintain organizational standards of satisfaction, quality, and performance.
- Oversee multiple project teams, ensuring program goals are reached.
- Manage budget and funding channels for maximum productivity.

͏

ÂRoles and Responsibilities:

- Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
- Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
- Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
- Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
- Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
- Drive regular project meetings & ensure transformation initiatives are driven to completion.
- Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
- Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
- Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer
- Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners.

͏

Required skills and qualifications:

- 5+ years of experience in an upper-management role, preferably in program management.
- Exceptional skills in leadership, time management, facilitation, and organization.
- Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities.
- Experience in managing stakeholders (internal and external).
- Outstanding knowledge of change management principles and performance evaluation processes.

͏

Good to have skills and Experience:

- PMP Certified is added advantage.
- Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
- Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc."

Mandatory Skills: Project Management .

Experience: >10 YEARS
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Wipro by 2x

Sign in to set job alerts for “Delivery Manager” roles.

Customer Service and Documentation Manager

Customer Care Manager, Global Commercial Operations

Service Delivery Manager (IT Remote Service Desk and Onsite Service)

WHS Delivery Station Regional Manager , Workplace Health and Safety (WHS)

Payments Product Delivery Manager - Vice President

Operations & Logistics Sr Manager, Brazil

IT Service Delivery Manager (ITSM) - Advanced English - Hybrid

OFR Operations and Process Excellence Manager

Tech Manager - Vaga afirmativa para mulheres

Regional WHS Manager AMZL, Workplace Health and Safety (WHS)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.