Delivery Lead

Luxoft; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the fintech sector is seeking a Service Delivery Lead to manage the Open Banking SaaS solution. The role involves overseeing operations, providing expertise in Open Banking, and collaborating with development teams to ensure smooth platform functionality. Ideal candidates will have extensive experience in financial services and cloud environments.

Qualificações

• 7+ years supporting production environments for financial services.
• 2+ years supporting AWS cloud environments.

Responsabilidades

• Manage day-to-day operation of the Open Banking SaaS solution.
• Provide Open Banking SME knowledge and mentor support team.

Conhecimentos

AWS

Open Banking

ITIL

Descrição da oferta de emprego

Project Description:

• Luxoft is partnering with a fintech to bring Open Banking to the North American market.
• A state-of-the-art, cloud-native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.

Responsibilities:

• The Service Delivery Lead will be responsible for:
• Managing the day-to-day operation of the Open Banking SaaS solution
• Management reporting and governance with the client
• Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
• Participating in application support and resolving customer issues
• Collaborating with development and AWS SMEs to ensure smooth operation of the platform

Mandatory Skills Description:

• 7+ years of experience in supporting production environments for financial services institutions
• 2+ years of experience in supporting AWS cloud environments
• Working experience in FDX/REST APIs, data sharing, and consent workflows
• Previous experience leading a support team
• Experience in successfully running SLA and KPI frameworks for critical applications
• Working experience in ITIL processes, mainly change, release, and incident management
• Experience dealing with customer senior management