Customer Trainer Latin America

Intuitive; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Intuitive is seeking a Customer Trainer to deliver da Vinci System technology training and facilitate surgeon-led training for teams across urology, gynecology, general, and cardiothoracic surgery. You will report to the region's Director or Training Manager and contribute to continuously improving training programs.

You will lead and support specialized training programs and events, develop training materials, coordinate logistics, and collaborate with ISI teams to advance research initiatives

Responsabilidades

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
• New product development
• Training material/ protocol development
• Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following: da Vinci® System Technology, da Vinci® System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies

Descrição da oferta de emprego

Job Description

Primary Function of the Position: The Customer Trainer will report directly to the Director or Training Manager for their region.This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants

• Conduct surveys to gather data and measure program effectiveness

• Act as subject matter expert for internal projects, as needed

  • New product development

  • Training material/ protocol development

  • Training research initiatives

• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs

• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

• Occasional support of the da Vinci® System in a hospital operating room

• Support da Vinci® Surgical System troubleshooting and maintenance at the training center

• Manage training center logistics, inventory and training calendars

• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories

• Support positive relationships between external training center personnel and ISI management

• Contribute to the organization’s quarterly goal achievements

• Develop competency in the following:

  • da Vinci® System Technology

  • da Vinci® System applications and advanced technology

  • OR Efficiency

  • Training Pathway process

  • Training/coaching techniques/methodologies