Customer Support Representative

Motorola Solutions; São Paulo; Híbrido; BRL 39 000 - 58 000; Tempo integral

Resumo da oferta

Motorola Solutions in Sao Paulo, Brazil, is seeking a Customer Service Representative to deliver exceptional support to customers. The role requires handling inquiries via phone, chat, and ticketing systems, resolving a broad range of issues, and maintaining precise records.

The ideal candidate will have English fluency, a high school diploma, and at least 1 year of experience for a full-time, hybrid position based in Sao Paulo.

Qualificações

• Fluent in English (spoken and written).
• Education: High School Diploma or GED.
• 1 year of work experience.
• Full-time availability.

Responsabilidades

• Handle inbound calls, respond to customer inquiries, resolve issues via phone, chat, and ticketing system.
• Address a broad range of customer concerns including post-sale inquiries and device issues.
• Develop product knowledge to provide accurate information to customers.
• Troubleshoot with guidance from technical experts to resolve equipment or software issues.
• Document interactions and maintain accurate records in the support system.
• Collaborate with sales, technical support, and product development to resolve complex issues.
• Strive to exceed customer expectations by delivering timely and effective resolutions.

Conhecimentos

Customer service

English communication

Technical support

Teamwork

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Customer Support functions as a single point of entry for several products and solutions within the Motorola Solutions portfolio. The team's mission is to simplify solution delivery for our customers and partners. We strive to be a quick-response team able to guide customers through issues and gather quality information for deeper investigation when necessary. We do this by leveraging standardized incident management, knowledge management, and centralized tools. We are the front-line for resolving customer issues and the first step in providing a positive customer experience.

Job Description

As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers.

Key Activities

1. Handling Inbound Calls: Respond to customer inquiries, resolve issues, and provide assistance via telephone, chat, and ticketing system while ensuring a positive customer experience.
2. Customer Issue Resolution: Address a broad spectrum of customer concerns, including post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests. Apply problem-solving skills to identify effective solutions.
3. Product Knowledge: Develop a comprehensive understanding of Motorola's products, services, and solutions to furnish accurate and reliable information to customers.
4. Troubleshooting: Utilize information from technical experts to diagnose and troubleshoot issues related to equipment, software applications, and associated devices, facilitating efficient problem resolution for customers.
5. Documentation and Record-Keeping: Maintain precise customer records, document interactions, and update the customer support system to ensure effective communication and follow-up.
6. Collaboration: Collaborate closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and deliver comprehensive solutions.
7. Customer Satisfaction: Endeavor to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

Attributes

• An exceptional service orientation, with a focus on delivering outstanding customer experiences.
• A strong propensity for teamwork within a collaborative environment.
• Effective communication skills in English, both verbal and written.
• Proficiency in providing customer-facing technical support, including the diagnosis of technical support incidents.
• The ability to collaborate with team members.
• A keen desire to acquire new technologies and pursue professional development.

Basic Requirements

• Fluent in English (spoken and written).
• Education: High School Diploma or GED.
• 1 year of work experience.
• Full-time availability.

Candidate MUST reside in Sao Paulo to work hybrid (3 days from our office). Travel Requirements None Relocation Provided None Position Type New Grad Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.