Customer Support Representative

MeetGeek; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join MeetGeek as a Customer Support Representative, where you'll help users maximize the potential of AI meeting assistant software. In this full-time entry-level role, you'll support integration and customer success, manage billing, and contribute to customer education through resources.

Serviços

Competitive salary and equity

Bonus via Bonusly

Access to cutting-edge technology

Qualificações

• 2-3 years in a customer-facing SaaS role.
• Fluent in English; Spanish is a plus.
• Customer-focused with a consultative approach.

Responsabilidades

• Support users with agent setup and integrations.
• Manage Stripe billing flows effectively.
• Create and update help center articles.

Conhecimentos

Consultative

Empathy

Customer Support

Onboarding

Sales Engineer

Ferramentas

Slack

Intercom

Notion

Google Workspace

CRMs

Descrição da oferta de emprego

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MeetGeek is an AI meeting assistant that doesn't just listen, it acts. We help teams automate meeting capture, summarization, and now, with agentic AI workflows, MeetGeek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.

From Zoom to Teams to Google Meet, MeetGeek integrates with 5,000+ tools like HubSpot, Slack, Notion, Salesforce, and more — helping revenue, product, and operations teams turn conversations into structured workflows. Whether it’s logging notes to a CRM, sending follow-up emails, or generating reports, we help teams move from talk to action instantly.

Thousands of companies in 100+ countries already trust us. Backed by top-tier investors and led by a team of AI, NLP, and systems engineering veterans, MeetGeek is redefining what meetings can do.

It's a great time to join MeetGeek. We’re a quickly growing remote team, well-funded, and helping thousands of teams improve their meetings. We’ve gone a long way, building a very competitive product, but we are still early enough so you can significantly impact the future.

About MeetGeek

We’re looking for a Customer Support Representative who’s passionate about helping customers succeed — and curious about what’s next in AI, automation, and workflow design.

This role blends customer support, customer success, and operations. You’ll help users go beyond meeting notes and unlock the full power of MeetGeek’s agentic capabilities — from automated follow-ups to real-time action triggers.

About the Role

Support users through questions about agent setup, integrations, or system behavior. Collaborate with engineering to resolve edge cases.

Guide new customers from kickoff to activation. Help teams integrate MeetGeek into daily operations, measure value, and drive adoption.

Manage Stripe billing flows (upgrades and cancellations). Ensure customers have clarity on billing and account status.

Contribute to our help center and knowledge base by creating and updating articles, troubleshooting guides, and best practices.

Source Expansion Opportunities for Sales

Identify new opportunities during support and customer interactions. Surface warm leads and expansion potential to the sales team.

About You

• 2–3 years in a customer-facing SaaS role (Customer Support, Onboarding, Sales Engineer)
• Consultative and empathetic — you love helping users streamline and optimize
• Familiar with tools like Slack, Intercom, Notion, Google Workspace, CRMs
• Fluent in English (Spanish is a plus)
• Work remotely
• Competitive salary and equity
• Bonus via Bonusly (rewards and recognition)
• Being part of a rockstar team
• Opportunity to work with cutting-edge technology

Are you up for a new challenge?

Does joining as an early employee at a well-funded and high-potential AI start-up sound good to you?

If so, just drop a link to your LinkedIn profile here (that's really all we need). If it looks like a fit, we'll be in touch with you very soon.

Before you apply

At MeetGeek, we're all about pushing boundaries and aiming high, which makes for an awesome learning and growth experience. But it also means we expect a lot from each other. If you're excited about the role and ready to give it your best, don’t hesitate to apply.

About us

MeetGeek was founded in 2020 by 3 technical co-founders with significant experience in software engineering, artificial intelligence, and natural language processing, and is backed by EarlyGame Ventures, one of the leading venture capital firms in Romania (UI Path’s den).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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