Customer Support & Operations

Virtustant; Brasil; Remote; BRL 111,000 - 167,000; Full time

Job summary

Virtustant is seeking an Operations and Support Specialist for a full-time, remote role. You will manage tasks, update records, and coordinate with customers, providers and internal teams to ensure deadlines are met.

The ideal candidate communicates effectively in English and has experience with Trello, Slack, HubSpot, Gmail, Google Workspace and spreadsheets. The role emphasizes proactive operations over high call volume.

Qualifications

• Strong spoken English required.
• Experience with Trello, Slack, HubSpot, Gmail, Google Workspace, and spreadsheets preferred.

Responsibilities

• Monitor emails and follow up on pending items.
• Manage and update the Trello board to keep tasks moving.
• Update provider records and perform basic data entry.
• Collect provider requirements and documents, like insurance information, using provided templates.
• Support customers, providers, and internal team members.
• Follow up with stakeholders via email, Slack, Slack huddles, or phone.
• Help maintain and improve standard operating procedures and workflows.
• Provide occasional general administrative or executive support.

Skills

Strong spoken English

Tools

Trello

Slack

HubSpot

Gmail

Google Workspace

Spreadsheets

Job description

Job Title: Operations and Support Specialist

About The Company

Our client provides services to help businesses manage their operations.

Job Description

This role focuses on proactive operations and support. You will manage tasks, update records, and communicate with various parties to ensure things get done. The work is mainly focused on operational tasks, not a high volume of customer calls.

Responsibilities Of The Role

• Monitor emails and follow up on pending items.
• Manage and update the Trello board to keep tasks moving.
• Update provider records and perform basic data entry.
• Collect provider requirements and documents, like insurance information, using provided templates.
• Support customers, providers, and internal team members.
• Follow up with stakeholders via email, Slack, Slack huddles, or phone.
• Help maintain and improve standard operating procedures and workflows.
• Provide occasional general administrative or executive support.

Required Experience And Qualifications

• Strong spoken English skills.

Preferred Skills

• Experience with Trello, Slack, HubSpot, Gmail, Google Workspace, and spreadsheets.

Personality

• Reliable.
• Organized.
• Detail-oriented.
• Good follow-through.
• Good judgment.
• Comfortable proactively reaching out to resolve issues.

Software & Tools

• Trello
• Slack
• HubSpot
• Gmail
• Google Workspace
• Spreadsheets

Schedule

This is a full-time role.

The exact hours will be discussed during the interview.

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.