Customer Support Engineer I

CloudWalk, Inc.; São Paulo; Teletrabalho; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A CloudWalk, uma fintech inovadora, busca um Atendente ao Cliente apaixonado por tecnologia. O candidato ideal terá habilidades excepcionais de comunicação e uma forte vontade de criar experiências notáveis para os clientes. O trabalho será em um ambiente remoto e dinâmico, onde a colaboração e o aprendizado contínuo são essenciais. Se você é um solucionador de problemas analítico e deseja impactar positivamente a jornada do cliente, esta oportunidade é para você.

Serviços

Ambiente de aprendizado e crescimento

Trabalho em equipe diversificada e remota

Qualificações

• Fluência em português e inglês intermediário necessário.
• Entendimento fundamental de engenharia de prompts e interações com tecnologias de IA.
• Desejo de criar experiências excepcionais para os clientes.

Responsabilidades

• Engajar com clientes via chat, e-mail e ligações, oferecendo suporte e soluções.
• Diagnosticar e resolver problemas técnicos de clientes.
• Realizar acompanhamentos e gerenciar retornos para garantir satisfação.

Conhecimentos

Comunicação

Solução de Problemas

Atendimento ao Cliente

Atenção aos Detalhes

Aprendizado Contínuo

Ferramentas

SQL

Descrição da oferta de emprego

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

What You'll Be Doing:

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed:

• Exceptional communication skills, adept in various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical prowess and logical problem-solving skills.
• A sense of ownership, treating each situation with responsibility and dedication.
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
• Fluency in Portuguese.
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
• Basic knowledge of SQL.

Nice To Have:

• Familiarity with programming languages, particularly Ruby || Python
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer:

• A chance to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can readhere in Portugueseandhere in English.