Customer Support Engineer I (PWD/PCD)

CloudWalk, Inc.; São Paulo; Teletrabalho; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

CloudWalk, Inc. recherche un professionnel du service client passionné pour rejoindre son équipe dynamique. Dans ce rôle, vous serez responsable de résoudre des problèmes clients complexes tout en assurant une communication fluente. La position est entièrement à distance, et vous aurez l'opportunité de contribuer à une entreprise innovante, transformant l'avenir des paiements par des solutions intelligentes.

Serviços

Environnement de soutien et dynamique

Travail dans une équipe diverse et entièrement à distance

Qualificações

• Fluente em português e inglês no nível intermediário.
• Compreensão fundamental de engenharia de prompt.
• Desejo de criar experiências excepcionais para os clientes.

Responsabilidades

• Engager avec les clients par chat, email et téléphone.
• Diagnostiquer et résoudre les problèmes des clients.
• Assurer le suivi et gérer les rappels.

Conhecimentos

Communication exceptionnelle

Compétences analytiques

Résolution de problèmes

Détails méticuleux

Ferramentas

SQL

Descrição da oferta de emprego

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

What You'll Be Doing:

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed:

• Exceptional communication skills, adept in various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical prowess and logical problem-solving skills.
• A sense of ownership, treating each situation with responsibility and dedication.
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
• Fluency in Portuguese.
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
• Basic knowledge of SQL.

Nice To Have:

• Familiarity with programming languages, particularly Ruby || Python
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer:

• A chance to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can readhere in Portugueseandhere in English.