Customer Support Assistant (f/m/d)

Awin Global; São Paulo; Teletrabalho; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is seeking a Customer Support Assistant to provide efficient support to clients. You will manage support requests, triage issues, and enhance client satisfaction. The role requires fluency in English and strong communication skills. The company offers flexible work arrangements and a focus on wellbeing.

Serviços

Flexible work options

Health and dental insurance

Remote working allowance

Development training opportunities

Transport and food vouchers

Qualificações

• Strong commitment to providing efficient support.
• Fast learner eager to deepen knowledge.
• Ability to identify areas of opportunity.

Responsabilidades

• Manage various types of support requests.
• Triage Essentials requests quickly.
• Assist with programme upsells and retention.

Conhecimentos

Fluent in English (written and spoken)

Time management

Excellent communication

Attention to detail

Ability to see the bigger picture

Numerate with MS Office knowledge

Descrição da oferta de emprego

Overview

As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client’s needs and frustrations within the Platform Services Support Team. The team works in sync with other Platform Services business unit functions and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-resolution of issues to reduce support tickets and a first class support experience.

A fantastic opportunity to be part of a global, fast paced and dynamic team!

Responsibilities

• Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical).
• Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams.
• Assisting with the management of programme upsells and retention.
• Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
• Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests.

Skills & Expertise

• Fluent in English (written and spoken), other language skills would be appreciated
• Ability to see the bigger picture and identify areas of opportunity and risk
• Committed to growing the service division as quickly as possible, providing friendly and efficient support
• Seeks ownership and readily accepts accountability
• Excellent time management and organizational skills to maintain own workflow and meet deadlines
• Confident and excellent communicator with a keen attention to detail
• Fast learner and eager to deepen knowledge and understanding
• Numerate with a good level of knowledge of MS Office packages
• Enthusiastic, committed and an epic amount of tenacity

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
• Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin’s English language course subsidy.
• Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

About Awin

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Application & Data

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

About your personal data: You have the right to access your personal data, to request the correction, deletion, and restriction of use of your personal data and to receive a machine-readable copy of your personal data and have it transferred to other IT systems. You can find further information about the processing of your personal data in the Data Job Applicants Privacy Policy.

With the submission of your application you confirm the following: I hereby declare that I have given all information truthfully. I am aware that false information may lead to dismissal even after official employment.