Customer Support Agent - Voice Support (For Pooling)

Blaze; São Paulo; Teletrabalho; BRL 24.000 - 36.000; Tempo integral

Resumo da oferta

Blaze, um cassino em rápido crescimento na LATAM, busca um Agente de Suporte ao Cliente para se juntar à sua equipe dinâmica. O candidato ideal deve ser fluente em inglês e ter habilidades excepcionais em comunicação e resolução de problemas. O trabalho será realizado remotamente, oferecendo flexibilidade com horários variados, e inclui benefícios como folgas remuneradas.

Serviços

Trabalho 100% remoto

Férias pagas

Qualificações

• Fluente em inglês, nativo em português.
• Habilidades de comunicação e resolução de problemas excelentes.
• Capacidade de trabalhar em um ambiente remoto com horários flexíveis.

Responsabilidades

• Responder a solicitações dos clientes através de chat ao vivo e e-mail.
• Identificar e atender às necessidades dos clientes para alcançar a satisfação.
• Construir relacionamentos positivos com o atendimento ao cliente.

Conhecimentos

Orientação ao cliente

Comunicação

Resolução de problemas

Multitarefa

Descrição da oferta de emprego

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Join Blaze, the fastest growing casino in LATAM!

Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions
  
  
  

Requirements

• Fluent in English, knowledge in other languages is a plus.
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week
  
  
  

Benefits

Other details:

• 100% Remote work
• Paid time off

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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