Customer Support Agent - Voice Support (For Pooling)

Blaze; Curitiba; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de iGaming em rápido crescimento, Blaze, está em busca de um Agente de Suporte ao Cliente para sua equipe dinâmica. O trabalho envolve atender a pedidos de clientes e garantir satisfação, com um ambiente totalmente remoto e uma carga horária variada.

Serviços

Trabalho 100% remoto

Tempo de folga pago

Qualificações

• Fluente em inglês e nativo em português.
• Habilidades de comunicação e resolução de problemas excelentes.
• Disposição para trabalhar em turnos.

Responsabilidades

• Atender solicitações de clientes por chat e e-mail.
• Identificar e avaliar as necessidades dos clientes.
• Construir relações positivas com os clientes.

Conhecimentos

Comunicação

Solução de Problemas

Orientação ao Cliente

Multitarefa

Paciência

Descrição da oferta de emprego

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Join Blaze, the fastest growing casino in LATAM!

Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions
  
  
  

Requirements

• Fluent in English, knowledge in other languages is a plus.
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week
  
  
  

Benefits

Other details:

• 100% Remote work
• Paid time off

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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