Customer Success Professional

Oowlish; Brasília; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Oowlish, uma empresa em rápido crescimento na América Latina, procura um profissional de Customer Success para integrar sua equipe dinâmica. Com a possibilidade de trabalho remoto, você irá colaborar com clientes de destaque na Europa e nos EUA, contribuindo para inovações tecnológicas. Oportunidades de desenvolvimento profissional e um ambiente de trabalho que valoriza o equilíbrio entre vida pessoal e profissional estão no centro dessa função.

Serviços

Home office

Horas flexíveis

Compensação competitiva baseada na experiência

Planos de carreira para crescimento extensivo

Projetos internacionais

Programa de Inglês Oowlish

Fitness com Total Pass

Incentivo à adoção de pets

Bônus PTO

Jogos e competições

Qualificações

• 2+ anos em Customer Success, Suporte ou funções de SaaS.
• Experiência em hospedar webinars ou treinamentos online.
• Paixão pela educação do cliente e engajamento no ciclo de vida.

Responsabilidades

• Colaborar com clientes nos EUA e Europa, contribuindo para soluções digitais.
• Facilitar treinamentos online e webinars.
• Identificar melhorias e automações nos processos.

Conhecimentos

Fluência em Português

Forte comunicação em Inglês

Documentação e compartilhamento de conhecimento

Orientado a processos

Colaborativo

Ferramentas

Zendesk

Zoho CRM

Descrição da oferta de emprego

Customer Success Professional

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Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements

• Fluency in Portuguese and strong English communication skills
• 2+ years in Customer Success, Support, or SaaS roles
• Familiarity with Zendesk or similar support platforms
• Experience using CRM tools (Zoho CRM is a plus)
• Ability to host and facilitate webinars or online training
• Passion for customer education and lifecycle engagement
• Strong documentation and knowledge-sharing mindset
• Process-oriented with a drive to identify improvements and automation
• A collaborative team player with a desire to help build something from the ground up

Benefits & Perks

• Home office
• Flexible Hours
• Competitive compensation based on experience
• Career plans to allow for extensive growth in the company
• International Projects
• Oowlish English Program (Technical and Conversational)
• Oowlish Fitness with Total Pass
• Pet adoption incentive
• PTO Bonus
• Games and Competitions

You can also apply through our website, LinkedIn, or Instagram:

• Website: https://www.oowlish.com/work-with-us/
• LinkedIn: https://www.linkedin.com/company/oowlish/jobs/
• Instagram: https://www.instagram.com/oowlishtechnology/

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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