Customer Success Manager Latam

dLocal; São Paulo; On-site; BRL 120,000 - 190,000; Full time

Job summary

dLocal is seeking a Customer Success Manager to build and nurture relationships with our customers in Brazil. You will be the trusted partner, guiding them and helping maximize the value of our payment solutions in emerging markets.

You will collaborate with cross-functional teams, communicate effectively in English, and contribute to growing customer success in a fast-paced, international environment.

Qualifications

• Excellent communication and active listening; able to manage multiple tasks in a fast-paced setting.
• Fluent in written and spoken English.
• Experience in Customer Success (B2B preferred).
• Experience in payments is a huge advantage.
• Background in Project Management or Customer Success with a proven track record of meeting goals.
• Ability to travel.
• Team spirit and proactive behavior.

Responsibilities

• Build and nurture strong relationships with customers.
• Guide customers to maximize value from dLocal solutions.
• Support customers in achieving program goals.
• Collaborate with product, sales, and support teams.

Skills

English fluency

Customer success

Analytical skills

Excel

Looker

SQL

Payments experience

Project management

Travel readiness

Team player

Tools

Looker

SQL

QuickSide

Job description

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

About dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Ability to travel.
• Team spirit and proactive behavior.