Customer Success Manager - Brazil

Dlocal Corp; Brasil; Presencial; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedules

Referral bonus program

Social budget

dLocal Houses

Self‑managed focus time

Resumo da oferta

dLocal is seeking a Customer Success Manager in Brazil to guide global accounts through the payments landscape in emerging markets. You will be a partner, helping clients align solutions with their goals and drive long‑term relationships across regions.

You will translate client feedback into product and operational improvements, own CS methodologies, and collaborate with cross‑functional teams to ensure a seamless client experience.

Qualificações

• 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and KPIs.
• Fluent in English; excellent listener and natural problem solver.
• Team spirit, proactive behavior, and willingness to travel as needed to foster client relationships.
• Deep understanding of the payments ecosystem (Nice to have).

Responsabilidades

• Act as the primary architect of long‑term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
• Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
• Own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
• Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
• Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.

Conhecimentos

Advanced Excel

Fluent English

Problem solving

Team collaboration

Descrição da oferta de emprego

Customer Success Manager

At dLocal, we don’t just manage accounts; we fuel the growth of the world’s biggest companies in the most complex markets. We are looking for a Customer Success Manager who is a natural problem‑solver and a relentless advocate for our clients. You won’t just be a point of contact—you will be a partner, helping global giants navigate the payments landscape in emerging markets.

Responsibilities

• Act as the primary architect of long‑term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.
• Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.
• Own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
• Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
• Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.

Qualifications

• Use data and advanced Excel skills to tell a story and prove value to stakeholders.
• Proactively multitask and pivot between strategic roadmap meetings and technical deployment calls.
• 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and KPIs.
• Fluent in English; excellent listener and natural problem solver.
• Team spirit, proactive behavior, and willingness to travel as needed to foster client relationships.
• Deep understanding of the payments ecosystem (Nice to have).

Benefits

• Flexibility: flexible schedules and a performance‑driven culture.
• Fintech industry: dynamic environment to build and boost creativity.
• Referral bonus program.
• Social budget: monthly budget to relax with your team.
• dLocal Houses: opportunity to rent a house in any location to cowork with your team.
• Flexibility in how you work: self‑managed focus time with moments of in‑person connection.