Customer Success Manager (6 months contract)

Neara; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Patent-backed technology

Global scale engagement

Career growth culture

Resumo da oferta

Neara is seeking a Customer Success Manager to support LATAM clients leveraging CleverTap to drive value and adoption. You will own success plans, cultivate champions, and align marketing outcomes with client goals.

Leverage your SaaS, analytics, and data-driven mindset to deliver insights, run executive reviews, and collaborate on campaigns that boost engagement and revenue.

Qualificações

• Bachelor's or Master's in CS/IT/Marketing/Business.
• 5–8 years total experience with 2–3 years as CSM or Account Manager.
• Strong technical aptitude and understanding of SaaS, mobile tech, and digital marketing tools.
• Knowledge of APIs, SDKs, and data analytics tools.

Responsabilidades

• Drive product adoption to help customers realize value through Success Plans.
• Understand customers' businesses and conduct health checks.
• Develop champions within accounts via education and coaching.
• Act as trusted advisor and conduct executive business reviews.
• Collaborate on campaigns focused on engagement and revenue goals.
• Stay ahead on trends in digital marketing and analytics.
• Provide insights from customer data and industry trends.
• Ensure maximum value from CleverTap by using full platform.
• Coordinate with internal teams to support customers.
• Handle customer concerns confidently.

Conhecimentos

SaaS fundamentals

Digital marketing tools

Data analytics concepts

APIs/SDKs basics

Formação académica

Bachelor’s / Master degree in CS/IT/Marketing/Business

Ferramentas

CRM systems

Analytics tools

Descrição da oferta de emprego

About the Role:

As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.

What will you do:

• Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).
• Develop an intimate understanding of your customers’ businesses, conduct health checks.
• Develop a network of champions within each account through education, coaching, and strong influencing skills.
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews.
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
• Be an expert on trends and best practices for digital marketing and analytics.
• Enlighten our customers with insights gleaned from their own data and industry trends.
• Ensure customers get maximum value from CleverTap by leveraging full platform functionality.
• Liaison between your customers and all the internal teams.
• Handle customer concerns with confidence, putting them at ease.

What we are looking for?

Must have:

• Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.
• Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager
• Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools.
• Knowledge and understanding of APIs, SDKs, and data analytics tools.

Good to have:

• Understanding of customer lifecycle, retention strategies, and campaign management.
• Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing

Measures of Success:

• Retention Rates: Client renewal and churn rates
• Product Adoption: Depth and breadth of platform features utilized by clients.
• ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform
• Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback
• Expansion: Measured through upsell & cross-sell of our platform

Who you will report to:

Director - Customer Success

Why join us

• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
• You are passionate about technology and its impact on the high-growth mobile technology space
• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
• Flourish in an Environment that Nurtures Growth and Curiosity

Learn More:

Get to know us better before you apply!

Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

• CleverAI
• Blogs
• Redefining Customer Engagement in the AI Era
• TesseractDB™
• CleverTap Product Demo
• Values

About CleverTap:

CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.

Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.

For more information, visit https://clevertap.com/ or follow us on Linkedin and X. Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.