Customer Success Manager

Mize; Rio de Janeiro; Teletrabalho; BRL 90 000 - 120 000; Tempo integral

Resumo da oferta

A Fintech-travel startup is seeking a Customer Success Manager who can build and manage long-term relationships with clients. You will enhance client results and customer experience through product support, conduct onboarding and training sessions, and analyze client interactions. Candidates should have 5+ years in Customer Success or Account Management, ideally in the high-tech or tourism industry. Fluency in English, Spanish, and Portuguese is mandatory. The position is fully remote and full-time.

Qualificações

• 5+ years of experience in Customer Success, Account Management, or Project Management.
• Experience in high-tech or tourism industry with international clients.
• Strong English, Spanish, and Portuguese communication skills.

Responsabilidades

• Build and manage long-term client relationships.
• Enhance client results and push for expansion.
• Conduct onboarding and training sessions for clients.

Conhecimentos

Customer Success

Account Management

Project Management

Excel

HubSpot

Zendesk

Monday

Pipedrive

Communication Skills

Multitasking

Descrição da oferta de emprego

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Mize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.

As a Customer Success Manager at Mize, you will play a crucial role in building and managing long‑term relationships with our clients. You'll be part of an agile team, working alongside welcoming, hard‑working, and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote.

Responsibilities

• Building and managing long‑term relationships with our clients
• Enhancing client results and proactively pushing for expansion
• Enhancing customer experience through product support
• Conduct onboarding and training sessions for clients
• Analyze and provide insights on client‑business interactions
• Utilize data to identify opportunities for improvement and growth
• Handle customer requests and complaints effectively and promptly
• Work towards solutions that align with both customer needs and company objectives
• Manage communication infrastructure to ensure efficient and effective client communication

Requirements

• 5+ years of experience in Customer Success, Account Management, or Project Management roles
• Experience within the high‑tech or tourism industry, with a proven track record of working with international, multi‑divisional, and multi‑geographical clients
• Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive – advantage
• Knowledge of the Travel domain and industry – advantage
• Experience working collaboratively with cross‑functional teams, including Sales, Products, Marketing, and Services
• Strong bias for action, tech‑oriented, and a resourceful, out‑of‑the‑box thinker capable of solving problems in a fast‑growing company
• Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
• Previous experience in a hypergrowth startup environment and mindset – advantage
• English, Spanish and Portuguese – native level, both written and verbal, with excellent communication skills – a must

Seniority level

Not applicable

Employment type

Full‑time

Job function

Other

Industries

Software Development

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