Customer Success Manager

SalesAPE.ai; Costa Rica; Presencial; BRL 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Opportunities for professional growth

Collaborative work culture

Resumo da oferta

SalesAPE.ai is seeking a Customer Success Manager to manage relationships with SMB clients post-onboarding. You'll be the key point of contact for clients, helping them achieve their business goals and ensuring the successful use of their AI agents.

Successful candidates will have a strong B2B SaaS background and a proven ability to drive retention and growth. This role offers competitive compensation and opportunities for professional growth in a supportive and innovative environment.

Qualificações

• Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients.
• Strong relationship builder who clients want to call.
• Highly self-managing with a bias for action.

Responsabilidades

• Own a portfolio of accounts post-onboarding, acting as the primary point of contact.
• Build strong relationships with client stakeholders, understanding their goals.
• Proactively manage renewals and spot expansion opportunities.

Conhecimentos

B2B SaaS Customer Success

Account Management

Relationship Building

Data Driven

Descrição da oferta de emprego

Role Overview

SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person clients call, trust, and grow with. You'll understand their business goals, monitor how their AI agents are performing, and take ownership of driving outcomes that keep them renewing and expanding. This role sits within the Professional Services & Customer Success function. You're not just managing accounts; you're protecting and growing revenue, and you'll be expected to approach it that way.

Key Responsibilities & Scope

• Own a portfolio of accounts post-onboarding, acting as the primary point of contact through renewal and beyond
• Build strong relationships with client stakeholders, understanding their goals and driving outcomes from their AI agents
• Proactively manage renewals and spot expansion opportunities, owning commercial conversations with confidence
• Monitor account health continuously, identifying risks early and acting before they escalates
• Run regular performance review calls, using data to demonstrate ROI and guide client decisions
• Work closely with the onboarding team to ensure smooth handoffs
• Feed structured client insights back to product and GTM teams

What We're Looking For

We want someone who thinks commercially, acts proactively, and builds client relationships where churn simply isn't on the table.

Essential

• Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients
• A genuine sales instinct with a track record of driving retention and growth
• Strong relationship builder who clients want to call
• Data driven and able to demonstrate ROI clearly
• Highly self-managing with a bias for action

Nice to Have

• Experience in AI, sales technology, or a fast-growing startup
• Familiarity with CRM platforms and sales workflows

What We Offer

• A pivotal role in a fast-growing AI startup with a unique product offering
• Competitive compensation including base and commission
• A chance to grow to lead a team in a high-growth market
• A collaborative, innovative, and supportive work culture
• Opportunities for professional growth in the emerging field of AI solutions
• Freedom and autonomy are our principal values