Customer Success Manager

Seequent; Belo Horizonte; Presencial; BRL 180 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

flexible working

a paid day each year to volunteer

an employee share purchase plan inMost

rewards & recognition program

continuous learning and career growth

internal engagement events

culture & wellbeing program

personal support resources

Additional benefits are unique to each

Resumo da oferta

Seequent seeks an experienced Customer Success Manager to transform customer sales into lasting value. You will act as the strategic link between accounts and internal teams, ensuring users adopt and advocate for Seequent solutions across complex workflows.

You will monitor KPIs, drive onboarding and training, and deliver executive-level reporting. This office-based role requires occasional travel to client sites and does not have direct reports.

Qualificações

• 7+ years of industry experience with credibility across technical and non-technical stakeholders.
• Empathetic, results-oriented approach focused on customer challenges.
• Broad technical proficiency across Seequent’s portfolio to connect products.
• Exceptional interpersonal and influencing skills with high emotional intelligence.
• Ability to anticipate roadblocks and provide creative solutions.
• Strong organizational skills to manage multiple major accounts.

Responsabilidades

• Build strong relationships with key account stakeholders through regular interactions.
• Coordinate onboarding and training with internal experts to deliver value.
• Track KPIs, NPS, and usage metrics to identify risks and opportunities.
• Provide data-driven insights to expand accounts with additional products.
• Liaise with technical support to address deep technical questions and resolve issues.
• Represent the voice of the customer to shape product development and onboarding.

Conhecimentos

Relationship building

Strategic thinking

Cross-functional collaboration

KPI tracking

NPS analysis

Portuguese fluency

English communication

Ferramentas

CRM systems

BI tools

Descrição da oferta de emprego

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The role

The Customer Success Manager (CSM) plays a pivotal role in transforming customer sales into long-term success. Driven by a mantra of maximizing "users and usage," you will serve as the primary strategic liaison between assigned accounts and internal teams such as technical support, product management, and account management. By developing a deep understanding of customer businesses and workflows, you will ensure users transition smoothly into active advocates of our solutions. This role focuses on optimizing product value, building strong operational rhythms, and addressing complex challenges. Please note this is an office-based role requiring occasional travel to client sites, and it does not have direct reports.

In this role you will have the opportunity to:

• Build strong, loyal relationships with key account stakeholders through a consistent interaction cadence, ensuring proactive support and a highly collaborative operating rhythm.
• Assess client requirements and align them with internal technical experts to deliver targeted onboarding and training, actively following up to ensure realized value.
• Track KPIs, NPS data, and usage metrics to proactively identify risks and opportunities, delivering meaningful insights and executive-level reporting to clients.
• Partner closely with Strategic Account Managers to provide data-driven insights from account knowledge, identifying opportunities to expand the account with additional products or services.
• Monitor customer engagement with technical support, liaising directly with internal domain specialists to address deep technical questions and resolve issues before they elevate.
• Represent the voice of the customer at a strategic level within Seequent, ensuring their needs actively shape product development, onboarding approaches, and overall customer experience.

Essential Knowledge Skills And Experience

• Bring 7+ years of relevant industry experience, providing the credibility required to engage effectively with both technical and non-technical stakeholders.
• Maintain an empathetic, results-oriented approach heavily focused on understanding customer challenges, driving positive outcomes, and fostering long-term loyalty.
• Possess wide technical proficiency across Seequent’s portfolio (broad rather than deep), enabling you to connect different products and confidently frame solution pathways.
• Demonstrate exceptional interpersonal and influencing skills, combined with high emotional intelligence, to build trust, navigate ambiguity, and strengthen complex organizational relationships.
• Apply a strong ability to anticipate potential roadblocks, investigate issues thoroughly, and provide creative, effective solutions.
• Utilize excellent organizational capabilities to manage competing priorities across a complex portfolio of major accounts while consistently driving project momentum.
• Fluency in Portuguese, combined with intermediate oral and written English skills for collaborating with teams outside of Latin America.
• Must be based in Belo Horizonte or be willing to relocate.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people

Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture

At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices

Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits

• Competitive salary
• flexible working
• a paid day each year to volunteer
• an employee share purchase plan in most locations
• rewards & recognition program
• continuous learning and career growth opportunities
• internal engagement events
• culture & wellbeing program
• personal support resources
• Additional benefits are unique to each location Seequent resides in.