Customer Success Manager

Seequent Limited; Belo Horizonte; Híbrido; BRL 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Flexible working

Volunteer day

Employee share purchase plan

Rewards & recognition program

Learning & growth opportunities

Engagement events

Wellbeing program

Resumo da oferta

The Customer Success Manager (CSM) at Seequent focuses on turning user adoption into ongoing value. You will manage strategic accounts, coordinate onboarding with technical teams, and deliver insights through rigorous KPI tracking. This office-based role requires travel to client sites and does not have direct reports.

You will build strong client relationships, ensure value realization, and collaborate with product teams to shape the customer experience.

Qualificações

• 7+ years of relevant industry experience.
• Fluency in Portuguese and working knowledge of English.
• Based in Belo Horizonte or willing to relocate.

Responsabilidades

• Build strong relationships with key account stakeholders through regular, proactive engagement.
• Align onboarding and training with internal experts to realize value.
• Track KPIs, NPS, and usage to identify risks and opportunities, and report insights to clients.
• Collaborate with Strategic Account Managers to identify expansion opportunities across products/services.
• Liaise with technical support to address deep technical questions and resolve issues before they escalate.
• Represent the voice of the customer to influence product development and onboarding strategies.

Conhecimentos

Relationship management

KPIs tracking

Data-driven insights

Portuguese (fluent)

English (intermediate)

Descrição da oferta de emprego

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The role

The Customer Success Manager (CSM) plays a pivotal role in transforming customer sales into long-term success. Driven by a mantra of maximizing "users and usage," you will serve as the primary strategic liaison between assigned accounts and internal teams such as technical support, product management, and account management. By developing a deep understanding of customer businesses and workflows, you will ensure users transition smoothly into active advocates of our solutions. This role focuses on optimizing product value, building strong operational rhythms, and addressing complex challenges. Please note this is an office-based role requiring occasional travel to client sites, and it does not have direct reports.

In this role you will have the opportunity to:

• Build strong, loyal relationships with key account stakeholders through a consistent interaction cadence, ensuring proactive support and a highly collaborative operating rhythm.
• Assess client requirements and align them with internal technical experts to deliver targeted onboarding and training, actively following up to ensure realized value.
• Track KPIs, NPS data, and usage metrics to proactively identify risks and opportunities, delivering meaningful insights and executive-level reporting to clients.
• Partner closely with Strategic Account Managers to provide data-driven insights from account knowledge, identifying opportunities to expand the account with additional products or services.
• Monitor customer engagement with technical support, liaising directly with internal domain specialists to address deep technical questions and resolve issues before they escape.
• Represent the voice of the customer at a strategic level within Seequent, ensuring their needs actively shape product development, onboarding approaches, and overall customer experience.
• Bring 7+ years of relevant industry experience, providing the credibility required to engage effectively with both technical and non-technical stakeholders.
• Maintain an empathetic, results-oriented approach heavily focused on understanding customer challenges, driving positive outcomes, and fostering long-term loyalty.
• Possess wide technical proficiency across Seequent’s portfolio (broad rather than deep), enabling you to connect different products and confidently frame solution pathways.
• Demonstrate exceptional interpersonal and influencing skills, combined with high emotional intelligence, to build trust, navigate ambiguity, and strengthen complex organizational relationships.
• Apply a strong ability to anticipate potential roadblocks, investigate issues thoroughly, and provide creative, effective solutions.
• Utilize excellent organizational capabilities to manage competing priorities across a complex portfolio of major accounts while consistently driving project momentum.
• Fluency in Portuguese, combined with intermediate oral and written English skills for collaborating with teams outside of Latin America.
• Must be based in Belo Horizonte or be willing to relocate.

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Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we’re excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.