Customer Service/Support Representative II

CAE; Guarulhos; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

CAE is seeking a Customer Service/Support Representative in Guarulhos, Brazil. This role is crucial for ensuring exceptional customer experiences at our training center. Responsibilities include managing customer inquiries, supporting logistics, and maintaining operations. Join a global team dedicated to excellence in aviation training.

Qualificações

• Experience in concierge services or a customer-facing role is a must.
• Advanced or fluent English is essential.

Responsabilidades

• Serve as the first point of contact for all customers, clients, and guests.
• Ensure a high-quality in-house customer experience.
• Handle incoming calls and manage visitor access.

Conhecimentos

Communication

Conflict Resolution

Interpersonal Skills

Formação académica

Degree in Administration

Degree in Hotel Management

Degree in Tourism

Degree in Secretarial Management

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About This Role

Location: Guarulhos, Brazil
Company: CAE – A Global Leader in Aviation Training

Are you passionate about delivering exceptional customer experiences in a dynamic, international environment? CAE, a world leader in aviation training, is looking for a Customer Service/Support Representative to join our team in Guarulhos. This role is key to ensuring a seamless and professional experience for our clients, trainees, and visitors at our training center.

Key Responsibilities

1. Serve as the first point of contact for all customers, clients, and guests.
2. Ensure a high-quality in-house customer experience, managing daily operations related to customer service, reception, and training center logistics.
3. Provide essential information regarding training processes, logistics, and general inquiries.
4. Handle incoming calls: answer, screen, and forward as needed.
5. Manage visitor access: check IDs, register guests, and issue badges.
6. Receive, organize, and log daily correspondence and deliveries.
7. Maintain and update training schedules.
8. Support the coordination of meetings and events.
9. Assist visitors with transportation services (taxis, Uber, vans).
10. Perform administrative tasks to support the team and ensure smooth operations.
11. Collect and manage customer satisfaction surveys to help improve service delivery.

Requirements

1. Experience in concierge services or a customer-facing role is a must.
2. Advanced or fluent English is essential.
3. Degree in Administration, Hotel Management, Tourism, or Secretarial Management.
4. Proficiency in Microsoft Office (intermediate level).
5. Strong conflict resolution, communication, and interpersonal skills.

Why Join CAE?

At CAE, you’ll be part of a global team that’s shaping the future of aviation. We offer a collaborative environment, opportunities for growth, and the chance to work with professionals who are passionate about excellence in training and service.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail].