Customer Service Representative- Semicon Manufacturing

STATS ChipPAC Pte. Ltd.; Região Norte; On-site; BRL 40,000 - 70,000; Full time

Job summary

STATS ChipPAC Pte. Ltd. is seeking a proactive Customer Service and Planning professional in the Norte region of Brazil. The role focuses on managing customer production order releases and ensuring timely responses to inquiries, with weekend support as needed.

You will drive service metrics, manage POs in SAP, and assist the Account Manager with material liability issues to protect revenue. Strong communication and problem-solving skills are essential.

Qualifications

• Diploma and/or Degree graduate.
• Preferably experienced in customer service and planning in manufacturing.
• Good interpersonal and communication skills.
• Problem solving capability.

Responsibilities

• Manage customer production order releases and provide weekend support when required.
• Drive Customer Service Index to improve operational indices for customers.
• Acknowledge purchase orders within 24 hours; maintain/cancel redundant POs and ensure correct shipping address; ensure active POs with pricing in SAP.
• Assist Account Manager with material liability minimization (EXOB) to reduce revenue exposure.
• Analyze WIP projection daily; highlight missed shipment commitments; respond to customer requests/complaints promptly.
• Meet or exceed forecasted revenue; ensure timely production and service billings and invoices.

Skills

Customer service

Planning

Interpersonal skills

Communication skills

Problem solving

Education

Diploma or Degree

Tools

SAP

Job description

• Manage Customer production order releases inclusive weekend support if require

• Drive Customer Service Index to improve operational indices for customers.

• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.

• Assist Account Manager with customer's material liability (EXOB - Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.

• Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.

• Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.

• Handle with Shipping on inbound/outbound requests.

• Make arrangements for customer visits and maintain good relationships with customer

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

• Diploma and/or Degree graduate in any discipline.

• Preferably experienced in the area of Customer Service & Planning in manufacturing environment.

• Possess good interpersonal and communication skills.

• Possess problem solving capability.