Customer Service Representative I-Entry

Eastman; São Paulo; Presencial; BRL 32 000 - 64 000; Tempo integral

Resumo da oferta

Eastman in São Paulo, Brazil seeks a Customer Service Representative to provide excellent client support across the supply chain. You will be the main contact for inquiries, coordinate with production, logistics, and sales, and keep customers informed about order status.

You will maintain CRM records, explore upsell opportunities, and help optimize stock and delivery schedules in a fast-paced chemical environment.

Qualificações

• Fluency in English (mandatory) and Advanced Spanish (desirable).
• Bachelor's degree in international business, international affairs, business administration, or related field.
• Experience in customer service or supply chain roles within the chemical industry is preferred.
• Strong knowledge of supply chain processes, including order management, logistics, and inventory management.
• Excellent communication skills, both written and verbal, with the ability to explain technical information.
• Proficiency in using SAP.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a team.
• Strong multitasking skills with the ability to manage multiple customer requests.
• Experience in processes automation/continuous improvement (Desirable).
• Familiarity with regulatory compliance requirements in the chemical industry is a plus.

Responsabilidades

• Serve as the main point of contact for customers, addressing inquiries and providing updates on order status.
• Coordinate with production, logistics, and sales to ensure seamless order fulfillment.
• Monitor inventory levels and collaborate to optimize stock availability.
• Proactively communicate delays, product availability, or changes to delivery schedules.
• Maintain accurate records of customer interactions and order details in CRM.
• Collaborate with sales to identify upselling and cross-selling opportunities.

Conhecimentos

Fluent English

Advanced Spanish

Strong communication

Team collaboration

Formação académica

Bachelor's degree in International Business, International Affairs, Business Administration, or related field

Ferramentas

SAP

Descrição da oferta de emprego

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We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. The primary responsibility of this role is to provide exceptional customer service and support to our clients throughout the supply chain process. The ideal candidate should have strong communication skills, a solid understanding of supply chain operations, and the ability to work effectively in a fast-paced environment.

• Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely updates on order status.
• Coordinate with various internal departments, including production, logistics, and sales, to ensure seamless order fulfillment and delivery.
• Monitor inventory levels and collaborate with the planning team to optimize stock availability and minimize shortages.
• Proactively communicate with customers regarding any potential delays, product availability, or changes to delivery schedules.
• Maintain accurate and up-to-date records of customer interactions, order details, and other relevant information in the company's CRM system.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services to existing customers.

Qualifications

• Fluency in English ( mandatory) and Advanced Spanish (desirable)
• Bachelor's degree in international Business, International Affairs, Business Administration, or a related field.
• Proven experience in customer service or supply chain roles within the chemical industry is preferred.
• Strong knowledge of supply chain processes, including order management, logistics, and inventory management.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to customers.
• Proficiency in using SAP
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a team environment.
• Strong multitasking skills with the ability to prioritize and manage multiple customer requests simultaneously.
• Proven experience in processes automation/ continuous improvement ( Desirable)
• Familiarity with regulatory compliance requirements in the chemical industry is a plus.