Customer Service Representative Em Serra (pi)

Uproot Clean

Piauí

Presencial

BRL 149 253 - 199 004

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Paid time off

Flex days

Quarterly extra day off

Professional development opportunities

Resumo da oferta

Uproot Clean is hiring a Customer Service Representative to provide high-quality customer support for their eco-friendly cleaning solutions. This fully remote role involves managing customer inquiries, processing orders, and engaging with customers on social media. Ideal candidates have experience in customer service, strong English communication skills, and a keen attention to detail. The position offers remote work from LATAM, a flexible schedule, and opportunities for professional growth.

Qualificações

Must have experience in customer service (ecommerce or DTC preferred).
Strong written communication skills in English.
Experience handling social media interactions is a strong plus.
High attention to detail and ability to multitask.
Comfortable working in fast-paced environments.

Responsabilidades

Manage and respond to customer inquiries via email and support platforms.
Respond to DMs and comments across social media platforms.
Process order changes, cancellations, refunds, and exchanges.
Handle complaints with empathy and clarity.
Share customer feedback and recurring issues with internal teams.

Conhecimentos

Customer service experience

Strong written communication skills in English

Social media interaction experience

High attention to detail

Ability to multitask

Experience in fast-paced environments

Descrição da oferta de emprego

Cargo:

Customer service representative em serra (PI) – serra

Requisitos

Customer Service Representative Location: Fully Remote (LATAM) Job Type: Full-Time

Love helping people and solving problems fast? We’re looking for someone who can deliver high‑quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands‑on role where responsiveness, empathy, and execution matter every day.

About Uproot Clean: Uproot Clean is a fast‑growing, performance‑driven consumer brand built for pet owners. We create high‑performance, eco‑friendly cleaning solutions designed to make life easier without compromising sustainability. Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.

Overview: This is a high‑volume, execution‑focused role. You will manage day‑to‑day customer interactions across multiple channels, ensuring fast, accurate, and human responses. You aren’t just answering tickets—you are shaping how customers experience the brand.

This Role Is For You If:

You communicate clearly, empathetically, and efficiently.
You are comfortable handling high volumes of customer interactions.
You stay calm under pressure and solve problems quickly.
You pay attention to details and don’t let things slip.
You take ownership of issues until they are fully resolved.
You are comfortable working independently in a remote environment.

This Role Is NOT For You If:

You avoid dealing with difficult customers.
You prioritize speed over accuracy and quality.
You are not comfortable multitasking across platforms.

What You’ll Do

Customer Support Execution – Manage and respond to customer inquiries via email and support platforms. Ensure fast, accurate, and high‑quality responses at scale. Maintain a consistent and professional brand voice.
Social Media Support – Respond to DMs and comments across platforms like Instagram, Facebook, and Tik Tok. Engage with the community while maintaining brand tone and consistency.
Order & Refund Management – Process order changes, cancellations, refunds, and exchanges. Ensure all actions follow company policies and are accurately executed.
Conflict Resolution – Handle complaints with empathy and clarity. Investigate issues thoroughly and provide complete resolutions.
Cross‑Functional Collaboration – Share customer feedback and recurring issues with internal teams. Help identify patterns that can improve product or operations.

Requirements