Customer Service Representative Em Macapá (pi)

Uproot Clean; Piauí; Presencial; BRL 174 129 - 248 756; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Flex days

Quarterly day off

Professional development opportunities

Resumo da oferta

Uproot Clean is seeking a fully remote Customer Service Representative to manage day-to-day interactions and deliver high-quality experiences across multiple channels. Ideal candidates should have customer service experience, strong English communication skills, and the ability to multitask. Responsibilities include responding to inquiries, handling complaints, and maintaining brand voice. The role offers flexibility, autonomy, and opportunities for professional development.

Qualificações

• Experience in customer service (ecommerce or DTC preferred).
• Strong written communication skills in English.
• Experience handling social media interactions is a strong plus.
• High attention to detail and ability to multitask.
• Comfortable working in fast-paced environments.

Responsabilidades

• Manage and respond to customer inquiries via email and support platforms.
• Maintain a consistent and professional brand voice.
• Respond to DMs and comments across platforms like Instagram and Facebook.
• Process order changes, cancellations, refunds, and exchanges.
• Handle complaints with empathy and clarity.
• Share customer feedback and recurring issues with internal teams.

Conhecimentos

Customer service experience

Strong written communication skills in English

Social media interaction experience

Attention to detail

Ability to multitask

Comfortable in fast-paced environments

Descrição da oferta de emprego

Cargo

Customer service representative em macapá (PI) – macapá.

Requisitos

Location: Fully Remote (LATAM)

Job Type: Full-Time

Love helping people and solving problems fast? We’re looking for someone who can deliver high‑quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands‑on role where responsiveness, empathy, and execution matter every day.

About Uproot Clean: Uproot Clean is a fast‑growing, performance‑driven consumer brand built for pet owners. We create high‑performance, eco‑friendly cleaning solutions designed to make life easier without compromising sustainability. Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.

The Role

This is a high‑volume, execution‑focused role. You will manage day‑to‑day customer interactions across multiple channels, ensuring fast, accurate, and human responses. You are not just answering tickets—you are shaping how customers experience the brand.

Responsibilities

• Manage and respond to customer inquiries via email and support platforms, ensuring fast, accurate, and high‑quality responses at scale.
• Maintain a consistent and professional brand voice.
• Respond to DMs and comments across platforms like Instagram, Facebook, and Tik Tok, engaging with the community while maintaining brand tone and consistency.
• Process order changes, cancellations, refunds, and exchanges, ensuring all actions follow company policies and are accurately executed.
• Handle complaints with empathy and clarity, investigate issues thoroughly and provide complete resolutions.
• Share customer feedback and recurring issues with internal teams, helping identify patterns that can improve product or operations.

Qualifications

• Experience in customer service (ecommerce or DTC preferred).
• Strong written communication skills in English.
• Experience handling social media interactions is a strong plus.
• High attention to detail and ability to multitask.
• Comfortable working in fast‑paced environments.

This Role Is For You If

• You communicate clearly, empathetically, and efficiently.
• You are comfortable handling high volumes of customer interactions.
• You stay calm under pressure and solve problems quickly.
• You pay attention to details and don’t let things slip.
• You take ownership of issues until they are fully resolved.
• You are comfortable working independently in a remote environment.

This Role Is Not For You If

• You avoid dealing with difficult customers.
• You prioritize speed over accuracy and quality.
• You are not comfortable multitasking across platforms.

Schedule and Workspace

Schedule: Monday‑Friday, 8:00 AM - 5:00 PM EST.

Workspace: Fixed, professional setup required (stable internet + backup plan).

Benefits & Compensation

• Fully remote – work from anywhere in LATAM.
• Paid time off.
• Flex days.
• Enjoy an extra quarterly day off to unwind and recharge.
• Ownership & autonomy – trusted to build and execute strategy.
• Professional development – opportunities to learn and grow with the business.

Salary

A combinar.

Benefícios

Não informado.