Customer Service Representative Em Cuiabá (se)

Uproot Clean; Sergipe; Presencial; BRL 33 480 - 55 800; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Trabalho totalmente remoto

Férias pagas

Dias livres adicionais

Desenvolvimento profissional

Resumo da oferta

A Uproot Clean, uma marca de limpeza sustentável, está buscando um(a) representante de atendimento ao cliente para atuar remotamente em LATAM. O papel envolve gerenciar interações com clientes, garantir respostas de alta qualidade e lidar com solicitações de pedidos e reembolsos. É essencial ter experiência em atendimento ao cliente, habilidades de comunicação em inglês e estar confortável em ambientes agitados. A empresa oferece dias de folga, desenvolvimento profissional e um ambiente de trabalho flexível.

Qualificações

• Experiência em atendimento ao cliente (preferência para e-commerce ou DTC).
• Habilidades sólidas de comunicação escrita em inglês.
• Experiência em interações em redes sociais é um grande diferencial.
• Alta atenção aos detalhes e capacidade de multitarefa.
• Confortável trabalhando em ambientes dinâmicos.

Responsabilidades

• Gerenciar e responder a consultas de clientes via e-mail e plataformas de suporte.
• Garantir respostas rápidas, precisas e de alta qualidade.
• Processar alterações de pedidos, cancelamentos e reembolsos.
• Gerenciar reclamações com empatia e clareza.
• Compartilhar feedback de clientes e problemas recorrentes com equipes internas.

Conhecimentos

Atendimento ao Cliente

Comunicação escrita em inglês

Gerenciamento de redes sociais

Atenção aos detalhes

Multitarefa

Descrição da oferta de emprego

Cargo:

Customer service representative em cuiabá (SE) – cuiabá

Requisitos:

Customer Service Representative

Location: Fully Remote (LATAM)

Job Type: Full-Time

Love helping people and solving problems fast? We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands‑on role where responsiveness, empathy, and execution matter every day.

About Uproot Clean: Uproot Clean is a fast‑growing, performance‑driven consumer brand built for pet owners. We create high‑performance, eco‑friendly cleaning solutions designed to make life easier without compromising sustainability. Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.

The Role

This is a high‑volume, execution‑focused role. You will manage day‑to‑day customer interactions across multiple channels, ensuring fast, accurate, and human responses. You are not just answering tickets—you are shaping how customers experience the brand.

This Role Is For You If:

• You communicate clearly, empathetically, and efficiently.
• You are comfortable handling high volumes of customer interactions.
• You stay calm under pressure and solve problems quickly.
• You pay attention to details and don’t let things slip.
• You take ownership of issues until they are fully resolved.
• You are comfortable working independently in a remote environment.

This Role Is NOT For You If:

• You avoid dealing with difficult customers.
• You prioritize speed over accuracy and quality.
• You are not comfortable multitasking across platforms.

What You’ll Do

• Customer Support Execution
  • Manage and respond to customer inquiries via email and support platforms.
  • Ensure fast, accurate, and high‑quality responses at scale.
  • Maintain a consistent and professional brand voice.
• Social Media Support
  • Respond to DMs and comments across platforms like Instagram, Facebook, and Tik Tok.
  • Engage with the community while maintaining brand tone and consistency.
• Order & Refund Management
  • Process order changes, cancellations, refunds, and exchanges.
  • Ensure all actions follow company policies and are accurately executed.
• Conflict Resolution
  • Handle complaints with empathy and clarity.
  • Investigate issues thoroughly and provide complete resolutions.
• Cross‑Functional Collaboration
  • Share customer feedback and recurring issues with internal teams.
  • Help identify patterns that can improve product or operations.

Requirements

• Experience in customer service (ecommerce or DTC preferred).
• Strong written communication skills in English.
• Experience handling social media interactions is a strong plus.
• High attention to detail and ability to multitask.
• Comfortable working in fast‑paced environments.

Work Requirements

Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST.

Workspace: Fixed, professional setup required (stable internet + backup plan).

Benefits & Compensation

• Fully remote – work from anywhere in LATAM.
• Paid time off.
• Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire.
• Ownership & autonomy – trusted to build and execute strategy.
• Professional development – opportunities to learn and grow with the business.

Ready to Apply?

If you care about delivering great customer experiences and want to be part of a fast‑moving team, apply now.

Salário

A Combinar